Accessible Accommodation Reading
Accessible Accommodation Reading
At PREMIER SUITES, we’re committed to ensuring every guest feels welcome, supported, and at ease, which is why we have put this welcome guide together to help you plan a stay which meets your individual needs.
Our apartments are thoughtfully designed – from arrival to a restful night’s sleep.
We hope that this welcome guide gives you the information you need to help you plan a stay, however, if you have any questions or would like to discuss your requirements to make your stay more comfortable, please contact using the details below.
How to Reach PREMIER SUITES Reading
By Car
- If you are arriving by car and using a Sat Nav, our postcode is RG12HE
- We have our own private car park with 2 accessible parking spaces.
- All accessible parking spaces should be booked prior to arrival.
- We have a drop off/pick up point at the main entrance.
By Train
- The nearest railway station is Reading Railway Station which is 0.3 miles away.
Taxi
The local taxi company details are:
Name: Prestige Minibus
Email: shehzadaq@hotmail.com
Tel: 07882994696
By Bus
The bus stop on Minster Street drops visitors directly outside our premises, providing convenient access to the local area and beyond.
Ferry Port
The nearest Ferry Port is at Dover
Key Accessibility Features
We want to be your ‘home from home’ and have a range of accessibility features to support your during your stay which are summarised below.
General Overview
Disability awareness / equality training is provided for staff.
There is 24-hour guest assistance available.
Outside of reception opening hours, assistance is available via phone only.
Personal or General Emergency Evacuation Plans are in place for disabled customers.
Free familiarisation visits are available. You are welcome to arrange a visit ahead of booking/visiting to familiarise yourself and/or others with the venue at no additional cost.
There is an emergency alarm with flashing lights, to alert deaf guests to a fire or other emergency scenario.
A vibrating pillow pad alarm to alert deaf guests in an emergency is available.
Assistance and guide dogs are allowed on our premises.
Facilities are available for assistance dogs e.g. water bowls, toilet area, within the grounds of the venue or nearby.
Braille / Tactile signage is available in the lift area.
Large print information is available on-site.
Information is available in English Braille.
There is an enclosed outdoor area for customer use.
We can assist guests with limited mobility with their luggage, on request.
Wheelchairs and scooters points can be charged at reception or in your apartment.
Parking
Designated accessible parking bays are available within 110 metres of the main entrance or an alternative step-free entrance if applicable.
Additional parking charges apply.
There is a step-free route with a firm surface from the parking to the main entrance or an alternative step-free entrance
Building Entrance
There is step-free access at the main entrance or an alternative entrance. This may be via a ramp or lift.
Access to Public Areas
There is step-free access to all or most areas. This may include access by ramp or lift.
There is a lift available.
Bedrooms and Bathrooms General
There is a designated bedroom in which measures have been taken to significantly reduce allergens.
It is the responsibility of each guest to inform us of any allergies so that the necessary precautions can be taken.
A fridge is available in the apartment where food, drinks or medication can be stored.
Emergency and Medical Information
- The nearest hospital accident & emergency is Royal Berkshire Hospital. Located 0.6 miles away.
- The nearest GP Surgery is Chatham Street. Located 0.4 miles away.
- The nearest pharmacy is Boots Pharmacy. Located 0.1 miles away.
Digital Accessibility
We are continuously working to make our website accessible to as many users as possible by adhering to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA criteria.
Grocery Delivery
Take the hassle out of your stay with grocery delivery straight to your apartment. Order ahead and settle in from the moment you arrive.
Personal Emergency Evacuation plan
To help ensure the safety of all guests in the unlikely event of an emergency, we can assist in preparing a Personal Emergency Evacuation Plan (PEEP). A PEEP is an individual plan created for guests who may require additional assistance to leave the building quickly and safely during an evacuation. This could include guests with reduced mobility, hearing or visual impairments, or any other condition that may make self-evacuation difficult.
In the event of an emergency, all guests are expected to evacuate the building using the designated escape routes. Guests should be aware that neither the property nor emergency services are responsible for carrying out individual evacuations. If you are unable to evacuate the building independently in an emergency, assistance may not be available and evacuation cannot be guaranteed.
Important Notice
Guests who may require a Personal Emergency Evacuation Plan must declare this prior to their arrival so that appropriate arrangements can be considered. One of our friendly team members will be happy to keep a record of your needs.
Your safety matters to us, and we are committed to making sure all guests enjoy a secure and worry-free stay.
FAQ
Yes, the lift is wheelchair accessible.
Yes, the main entrance is step-free.
Yes, we welcome guide dogs.
Yes, the door is wheelchair accessible.
