PREMIER SUITES Reading White Logo

Frequently Asked Questions

All your questions, answered


Know before you go!

Your stay

We are open:

  • Monday 9am – 8pm
  • Tuesday 9am – 6pm
  • Wednesday 9am – 5pm
  • Thursday 9am – 5pm
  • Friday 9am – 8pm
  • Saturday 11am-5pm
  • Sunday 11am – 5pm

Late arrival instructions will be emailed to you at least 24 hours prior to arrival. Guests will be sent Contactless Check-in Instructions to follow which will include the PREMIER SUITES Car park and main entrance door key code for access and reception safe pin code to collect the apartment key.

Guests can check in anytime from 3pm onwards. It is best to notify reception of your estimated arrival time and ensure you receive the arrival instructions prior to arrival by email.

Please contact reception with any early arrival requests so we can try our best to accommodate – this will be subject to availability.

On the day of departure, please check-our prior to 11am.

Yes, subject to availability and upon request basis only. Late check out at 1pm is charged at £15 or at 4pm £30.

Yes, we offer a variety of welcome amenities that can be placed within the apartments. 
Please let us know and we will do our utmost to assist with your request.
In general, we kindly ask for a 48-hour notice before arrival to arrange special requests. 

Weekly housekeeping service is provided for all stays of 7 consecutive nights or more.

Please contact reception prior to arrival to discuss your luggage storage requirements.

No, however inside every apartment there is a washer/dryer. Reception can also arrange a dry cleaning and laundry service with an external local company. Please allow 24hrs advance notice for this service, additional charges will apply.

Grocery delivery is available to our apartments. Visit our grocery delivery page for information on how to arrange this service. 

Free bike hire is available so you can explore the surrounding area , please ask at reception for more details. Exclusive discounts available from Reception for the Gym Group, located just a few minutes walk away. a couple mins walk away. Alternatively Visit PS Life to discover our walking maps, healthy recipes and exercises. Apartments provide extra floor space for guests to be able to exercise with privacy. Running maps are also available from reception.

Yes, we can provide guests with an adaptor upon request basis, please advise reception prior to arrival if this is required so we can arrange this for you.

No, however we can direct you to the closest currency exchange bureau.

Yes, our friendly reception staff can assist with printing boarding passes.

Check out usually is before 11am, please contact reception on 0118 324 9700 if you have a delayed flight and need to extend the stay.

Yes, get in touch to discuss your accommodation requirements, we would be delighted to assist. Our apartments are ideal for both short or long term stays, offering competitive corporate rates with flexible cancellation terms and no minimum stay restrictions. We have supported clients from various industries including Financial, Construction, Healthcare, Production, as well as other short business trips and for relocation purposes.

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.

General Information and House Rules

We offer a choice of either 1 or 2 bedroom apartments.

Yes, we are pet friendly, for stays of 28 consecutive nights or more. A pet policy applies along with a onetime non-refundable pet deposit fee of £250.


Please see more information here.

 Yes, complimentary high-speed Wi-Fi access is available throughout the property.

No , however fans are provided in the storage cupboard for guests.

Yes, you can purchase vouchers here

No smoking permitted within your apartment.

Parking is subject to availability as spaces are limited, so best to reserve in advance. Parking spaces are chargeable at £15 per night per space. Please note that due to bus lane restrictions on Minster Street you will NOT be able to enter the car park between the following hours –4pm to 11am and driving along Minster Street during these restricted times will result in a fine from Reading Borough Council. Access is only permitted on Minster Street between 11am- 4pm. A temporary permit is available from the council for 24hour bus lane exemption, please contact [email protected] 72 hours prior to arrival for full instructions. Please note height restriction of 1.9m applies.

External options only available. For example, Enterprise rent a car. Charges apply.

In our secure underground Car Park beneath the property. Key code access required.

Yes, hand wash and shower gel dispensers are in our bathrooms.

All our apartments offer:

  • Wi-Fi access.
  • Weekly housekeeping service, alternatively we provide a contactless option upon request, a cleaning pack with fresh towels and bed linen can be delivered to the apartment door.
  • Welcome pack with tea/coffee, milk and biscuits.
  • Family friendly apartments.
  • Flat screen TV with Freeview channels.
  • Fully fitted kitchens and open plan dining/living space.
  • Washing/dryer in apartment.
  • Private bathroom with overhead shower.
  • Complimentary shower gel & hand wash provided for arrival.
  • Fresh towels and white bed linen provided for arrival.
  • In room private safe.
  • Salon quality hairdryer.
  • Iron & Ironing board.

Modern showers are in the bathrooms.

Let the team know, as they record lost property items. If found, you can arrange collection or we can arrange to send the item/s back to you.

All kitchens have a fridge-freezer, oven, hob, microwave, dishwasher, kettle, toaster, all crockery and cutlery provided.

Following the completion of a risk assessment, advice from our 3rd Party H&S advisors and insurers we have taken the decision not to allow our guests access to balconies, this includes Juliette style balconies.


Book direct either using our website, send an email to [email protected] or contact the team by phone on 0118 324 9700.

The nightly rate fluctuates subject to demand and depends on the specific dates required and length of stay. Competitive rates apply for long stays of 28 consecutive nights plus.

Yes, charged at the prevailing rate.

All major Credit and Debit cards are accepted.

Debit or Credit cards accepted such as American Express, Visa and Mastercard.

Yes., book direct by telephone or our website for a safe booking experience.

It is best to contact the property directly to discuss group requirements. If 3 or more apartments are required then group terms and conditions will apply.

Get in touch with our reception team, so they can reconfirm your booking.

VAT Invoices are available upon the departure date, please add a comment to the reservation or contact the team with this request via email to [email protected] please provide us with the guest name, date of arrival in order to request a VAT invoice.

Yes, however it is always best to create the reservation using the guest name.

Yes – a minimum age of 18 years plus applies.

£250 pre-authorisation fee per apartment.
A security deposit may be required on check in. This is to guarantee us against loss, damage or disruption and the preferred method is to pre-authorise a credit card which does not debit the account but simply holds the funds which can later be released back to the account. It is not possible to perform a pre-authorisation on a Maestro, Switch or any Visa debit card. We do not accept cash payments. If everything is fine upon departure following a room inspection we will release the deposit which can take between 3 – 5 working days to process.

Not to worry, this is fine as we will still have your reservation under the guest’s name.

Yes, however we would always recommend booking directly with the property.

Our 1 bedroom apartment features a double room which can accommodate 2 adults. Our 2 bedroom apartments have 1 double bedroom and 1 single bedroom, sleeping 3 adults or 2 adults and 1 chid. Extra beds are available, subject to availability.

Cancellations and Amendments

We appreciate requirements can change, please notify reception in writing at [email protected].

We know that plans can change. Your reservation confirmation email will provide full details of the cancellation policies that apply to your booking.


If your booking meets the criteria for free cancellation, you can cancel your reservation by clicking the CANCEL button on your email confirmation.


Please note, if you have booked a prepaid or advance purchase rate, cancellations, refunds or changes to travel dates are not permitted.


If you need to contact us directly, please click here to see our contact details.

Please refer to their cancellation procedure.

Please refer to the cancellation terms for no show charges.

Any refund owed will be returned via the original payment method.


Yes absolutely, we are family friendly at PREMIER SUITES.

PREMIER SUITES offer one bedroom and two bedroom apartments for family bookings.


Our serviced apartments offer space for all the family to stay close at hand, while also offering the freedom and flexibility of separate living and sleeping areas.


Our fully equipped kitchens offer families the option to cook and eat a home-cooked meal together or have everything on hand for a takeaway delivery. Of course, our team can advise of family friendly eateries in the neighbourhood.


Our central location ensures you will be in the heart of the action with an array of family attractions and transport links on our doorstop. For rainy days, we offer complimentary wi-fi to keep everyone entertained.

Yes, all enhancements should be requested at the time of booking and are subject to availability.


We offer:
- Infant cot: complimentary.
- Highchair: complimentary.


Please contact our team for further information.

Yes, please check our current special offers for the very best deals.

One bedroom apartments have a double bed, sleeping two and an infant cot .


Two bedroom apartments have one double bedroom and one single bedroom, sleeping three people plus an infant cot.

No we do not have twin rooms.

No, we do not offer a babysitting service.

There is so much to do for kids of all ages in the area. Visit our neighbourhood page to discover the restaurants, attractions, places of interest and public transport on our doorstep.


We offer guests facilities to recycle paper & cardboard, aluminum and plastic.

You will find recycle bins in reception.

Yes, John Lewis offers toiletries recycling. More information can be found here.

Our closest John Lewis is located opposite PREMIER SUITES Reading.


Boots Pharmacy also offer toiletry recycling.

Our closest Boots is located in the Oracle Shopping centre of in Broad Street.

Yes, all our UK and Irish properties are accredited by Green Tourism, a sustainability certification programme promoting greener ways for businesses and organisations to operate by offering guidance on the following:

  • Reducing energy use.
  • Saving water.
  • Efficient & eco-friendly waste disposal.
  • Ethical buying.
  • Staying local & seasonal.
  • Minimising food miles.
  • Promoting biodiversity.
  • Adopting a smart, sustainable outlook from top to bottom.

Yes we collect non- perishable food items and toiletries and donate to New Beginnings a local homeless charity.

The collection box can be found in reception. More information can be found here.

We understand that by making positive choices we can all reduce our impact on the environment. Many of our guests are helping conserve energy by making some simple changes. We encourage you to join them in making PREMIER SUITES a more sustainable place to stay.

  •  Ensure the fridge door remains closed when not in use.
  • Please use water wisely. Turn off the tap when brushing your teeth and only use the water you need.
  • Don’t overfill your kettle. Please only use the quantity of water you need at that time.
  • Unplug devices at the wall, standby mode is still using energy! Don’t leave devices on constant charge. Switch lights off before you leave.
  • Consider reusing towels when possible. Hang up your towel if you plan to use it again. Towels left on the floor will be replaced.
  • Ensure the windows are closed when the heating is on.
  • Switch off the heating when you leave. Lower the temperature of the thermostat if the room is too warm. The optimum room temperature is between 16 and 20 degrees.

We are always actively taking steps to improve our environmentally sustainability and reduce our carbon footprint.

PREMIER SUITES Reading sustainability efforts can be found here.


No, our rooms are not accessible.

Yes, we have accessible parking. Please let us know your requirements in advance of arrival.

Yes, the main entrance is step-free.

No, the main door is manual.

Yes, the door is wheelchair accessible.

Yes, of course.

No, unfortunately we do not have an accessible bathroom near reception.

Yes, the list is wheelchair accessible.


We are located at 51.4543° N, 0.9722° W

The apartments are centrally located within the town centre!

We are a 5-minute walk from Reading train station. From the main entrance, walk down Station Road and Queen Victoria Street to John Lewis ahead. Turn right along Broad Street and left into Chain Street towards the Oracle entrance. Turn left at the back of John Lewis, and cross the road to the entrance of PREMIER SUITES Reading. There are bus stops on Minster Road.

The Hexagon Theatre is a 5-minute walk from us. Reading Festival is 1.6 miles away. While Madejski Stadium 2.5miles away.

We are located next to the Oracle shopping centre, Broad Street Mall and Broad Street.

Reading is a historic market town on the River Thames and Kennet. With riverfront eateries, retail areas, museums, Abbey Ruins, Forbury Gardens and performing art venues. Discover and explore this diverse and vibrant town.

The Abbey Ruins and burial place of King Henry I. Visit Reading Museum based in the Victorian Town Hall to see Britain’s Bayeux Tapestry, Forbury Gardens, Thames River cruise, walking tour by tours2order. For full details visit What to do in Reading.

Exclusive discounts available at Miller & Carter, The real Greek, Veeno, The Corn Stores, Pho Restaurant, The Soju and The Botanist.

The Abbey Ruins, burial place of King Henry I.

Airport Accessibility

(LHR) London Heathrow.

London Heathrow Airport is 26 miles away, 35 mins by car.

No, however let us know if you need assistance with a taxi.

Driving instructions: From the M4 J11 Join the A33 and follow signs to Town Centre. Turn right at the traffic light junction with the A329, join the inner Distribution Road (IDR) at the next slip road (signed Aldershot A327, Basingstoke (A33) & Oracle Centre Car Park) Go past the Queens Road Car park on your left and stay in left lane to main set of traffic lights. Take the 2nd turning signposted local traffic onto Kings Road. Continue to the end of Kings road where you will see Patisserie Valerie ahead and bear left. Opposite John Lewis, take the first left down the side of PREMIER SUITES and our Car Park shutters are on the right.

Railair Reading Bus. Details of routes and timetables can be found here

A taxi from the airport to our apartments typically costs around £70 one way.

Heathrow Express Rail via London.

Lots to discover at PREMIER SUITES Reading

Need some more inspiration?
Head back to our overview page and discover all we have to offer.
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Sep 2019
Sep 2019
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