Frequently Asked Questions
All your questions, answered
PREMIER SUITES Reading FAQ
Know before you go!
We are open:
Monday 9am - 8pm
Tuesday 9am - 6pm
Wednesday 9am - 6pm
Thursday 9am - 6pm
Friday 9am - 8pm
Sunday 11am - 5pm
Late arrival instructions will be emailed to you at least 24 hours prior to arrival. Guests will be sent Contactless Check-in Instructions to follow which will include the PREMIER SUITES Car park and main entrance door key code for access and reception safe pin code to collect the apartment key.
Guests can check in anytime from 3pm onwards. It is best to notify reception of your estimated arrival time and ensure you receive the arrival instructions prior to arrival by email.
Please contact reception with any early arrival requests so we can try our best to accommodate – this will be subject to availability.
On the day of departure, please check-our prior to 11am.
Yes, subject to availability and upon request basis only. Late check out at 1pm is charged at £15 or at 4pm £30.
This service is temporarily unavailable due to the ongoing pandemic.
Weekly housekeeping service is provided for all stays of 7 consecutive nights or more.
Please contact reception prior to arrival to discuss your luggage storage requirements.
No, however inside every apartment there is a washer/dryer. Reception can also arrange a dry cleaning and laundry service with an external local company. Please allow 24hrs advance notice for this service, additional charges will apply.
You can order online with all major supermarkets. We recommend you choose a delivery slot within reception opening hours so we can help direct the delivery driver to the apartment. Please advise our staff with notice of any delivery arranged.
Exclusive discounts available from Reception for the Gym Group, located just a few minutes walk away. a couple mins walk away.
Alternatively Visit PS Life to discover our walking maps, healthy recipes and exercises.
Apartments provide extra floor space for guests to be able to exercise with privacy. Running maps are also available from reception.
Yes, we can provide guests with an adaptor upon request basis, please advise reception prior to arrival if this is required so we can arrange this for you.
No, however we can direct you to the closest currency exchange bureau.
Yes, our friendly reception staff can assist with printing boarding passes.
Check out usually is before 11am, please contact reception on 0118 324 9700 if you have a delayed flight and need to extend the stay.
Yes, get in touch to discuss your accommodation requirements, we would be delighted to assist. Our apartments are ideal for both short or long term stays, offering competitive corporate rates with flexible cancellation terms and no minimum stay restrictions. We have supported clients from various industries including Financial, Construction, Healthcare, Production, as well as other short business trips and for relocation purposes.
General Information and House Rules
We offer a choice of either 1 or 2 bedroom apartments.
Yes, we are pet friendly, for stays of 28 consecutive nights or more. A pet policy applies along with a onetime non-refundable pet deposit fee of £250.
Yes, complimentary high-speed Wi-Fi access is available throughout the property.
No, however some apartments have Juliet balconies and fans are provided within the storage cupboard for guests.
Yes, you can purchase vouchers here.
No smoking permitted within your apartment.
Parking is subject to availability as spaces are limited, so best to reserve in advance. Parking spaces are chargeable at £15 per night per space. Please note that due to bus lane restrictions on Minster Street you will NOT be able to enter the car park between the following hours –4pm to 11am and driving along Minster Street during these restricted times will result in a fine from Reading Borough Council. Access is only permitted on Minster Street between 11am- 4pm. A temporary permit is available from the council for 24hour bus lane exemption, please contact [email protected] 72 hours prior to arrival for full instructions. Please note height restriction of 1.9m applies.
External options only available. For example, Enterprise rent a car. Charges apply.
In our secure underground Car Park beneath the property. Key code access required.
Yes, hand wash and shower gel dispensers are in our bathrooms.
All our apartments offer:
- Wi-Fi access.
- Weekly housekeeping service, alternatively we provide a contactless option upon request, a cleaning pack with fresh towels and bed linen can be delivered to the apartment door.
- Welcome pack with tea/coffee, milk and biscuits.
- Family friendly apartments.
- Flat screen TV with Freeview channels.
- Fully fitted kitchens and open plan dining/living space.
- Washing/dryer in apartment.
- Private bathroom with overhead shower.
- Complimentary shower gel & hand wash provided for arrival.
- Fresh towels and white bed linen provided for arrival.
- In room private safe.
- Salon quality hairdryer.
- Iron & Ironing board.
Modern showers are in the bathrooms.
Let the team know, as they record lost property items. If found, you can arrange collection or we can arrange to send the item/s back to you.
All kitchens have a fridge-freezer, oven, hob, microwave, kettle, toaster, all crockery and cutlery provided.
Book direct either using our website, send an email to [email protected] or contact the team by phone on 0118 324 9700.
The nightly rate fluctuates subject to demand and depends on the specific dates required and length of stay. Competitive rates apply for long stays of 28 consecutive nights plus.
Yes, charged at the prevailing rate.
All major Credit and Debit cards are accepted.
Debit or Credit cards accepted such as American Express, Visa and Mastercard.
Yes., book direct by telephone or our website for a safe booking experience.
It is best to contact the property directly to discuss group requirements. If 3 or more apartments are required then group terms and conditions will apply.
Get in touch with our reception team, so they can reconfirm your booking.
VAT Invoices are available upon the departure date, please add a comment to the reservation or contact the team with this request via email to [email protected] please provide us with the guest name, date of arrival in order to request a VAT invoice.
Yes, however it is always best to create the reservation using the guest name.
Yes – a minimum age of 18 years plus applies.
£250 pre-authorisation fee per apartment.
A security deposit may be required on check in. This is to guarantee us against loss, damage or disruption and the preferred method is to pre-authorise a credit card which does not debit the account but simply holds the funds which can later be released back to the account. It is not possible to perform a pre-authorisation on a Maestro, Switch or any Visa debit card. We do not accept cash payments. If everything is fine upon departure following a room inspection we will release the deposit which can take between 3 – 5 working days to process.
Not to worry, this is fine as we will still have your reservation under the guest’s name.
Yes, however we would always recommend booking directly with the property.
Our 1 bedroom apartment features a double room which can accommodate 2 adults. Our 2 bedroom apartments have 1 double bedroom and 1 single bedroom, sleeping 3 adults or 2 adults and 1 chid. Extra beds are available, subject to availability.
Cancellations and Amendments
We appreciate requirements can change, please notify reception in writing at [email protected]
Flexible terms apply. For 1 – 6 nights stay, notice is required before 4pm, at least 24 hours prior to arrival. For 7 – 27 nights stay, notice is required before 4pm, at least 3 days prior to arrival. For 28 plus night’s stay, notice is required before 4pm, at least 7 days prior to arrival.
We appreciate requirements can change, please notify reception in writing at [email protected]
Please refer to their cancellation procedure.
Please refer to the cancellation terms for no show charges.
Any refund owed will be returned via the original payment method.
Yes, of course!
Yes, we have family friendly apartments.
Travel cot & high chairs are available, upon request and subject to availability.
Please check out our fantastic website offers page.
No, babysitting is not available.
No, our rooms are not accessible.
Yes, we have accessible parking. Please let us know your requirements in advance of arrival.
Yes, the main entrance is step-free.
No, the main door is manual.
Yes, the door is wheelchair accessible.
Yes, of course.
No, unfortunately we do not have an accessible bathroom near reception.
Yes, the list is wheelchair accessible.
We are located at 51.4543° N, 0.9722° W
The apartments are centrally located within the town centre!
We are a 5-minute walk from Reading train station. From the main entrance, walk down Station Road and Queen Victoria Street to John Lewis ahead. Turn right along Broad Street and left into Chain Street towards the Oracle entrance. Turn left at the back of John Lewis, and cross the road to the entrance of PREMIER SUITES Reading. There are bus stops on Minster Road.
The Hexagon Theatre is a 5-minute walk from us. Reading Festival is 1.6 miles away. While Madejski Stadium 2.5miles away.
We are located next to the Oracle shopping centre, Broad Street Mall and Broad Street.
Reading is a historic market town on the River Thames and Kennet. With riverfront eateries, retail areas, museums, Abbey Ruins, Forbury Gardens and performing art venues. Discover and explore this diverse and vibrant town.
The Abbey Ruins and burial place of King Henry I. Visit Reading Museum based in the Victorian Town Hall to see Britain’s Bayeux Tapestry, Forbury Gardens, Thames River cruise, walking tour by tours2order. For full details visit What to do in Reading.
Exclusive discounts available at Miller & Carter and The real Greek at the Oracle. Pho Restaurant, The Soju and Coconut Bar & Kitchen.
The Abbey Ruins, burial place of King Henry I.
(LHR) London Heathrow.
London Heathrow Airport is 26 miles away, 35 mins by car.
No, however let us know if you need assistance with a taxi.
Driving instructions: From the M4 J11 Join the A33 and follow signs to Town Centre. Turn right at the traffic light junction with the A329, join the inner Distribution Road (IDR) at the next slip road (signed Aldershot A327, Basingstoke (A33) & Oracle Centre Car Park) Go past the Queens Road Car park on your left and stay in left lane to main set of traffic lights. Take the 2nd turning signposted local traffic onto Kings Road. Continue to the end of Kings road where you will see Patisserie Valerie ahead and bear left. Opposite John Lewis, take the first left down the side of PREMIER SUITES and our Car Park shutters are on the right.
Railair Reading Bus. Details of routes and timetables can be found here.
A taxi from the airport to our apartments typically costs around £70 one way.
Heathrow Express Rail via London.