A

ATM

The Co-Op situated on Redcliffe Street has an ATM machine located inside the shop. Turn left out of the main black gates and left again, walk to the end of the street and the Co-Op is situated on the opposite side of the street.

Alternatively, there is an ATM machine inside Tesco Express on Victoria Street.

Airport

Bristol International Airport is 8 miles away. The Airport Flyer Bus stops at Temple Meads Train Station.

B

Before You Go

We do request that your apartment is left in a clean and tidy condition. Should we deem this not to be the case then a minimum charge of £50.00 will be made to the card used on your reservation.

C

Check In / Check Out

Check in is from 3.00pm onwards and check out is by 11.00am. A late checkout can be arranged subject to availability (charges apply) please ask at reception for availability.

E

Electricity

To resolve loss of power, the fuse box is located in the utility cupboard in the hallway. Ensure all switches are pointing in the same direction. Please contact our operations team if not resolved so we can investigate.

F

Fire

Please familiarise yourself with the fire safety instructions located on the back of the apartment door. A fire blanket is provided in the kitchen. If you are unclear, please speak with a member of the team.

H

Hairdryer

Located in the bedside cabinet.

Heating

Each radiator is controlled by its own switch on the radiator itself. Temperature can be controlled by the radiator dial.

Housekeeping Services

Apartments are cleaned weekly for stays over 7 nights. If you would like a no touch cleaning service or require additional cleaning, please ask reception for more information (charges may apply).

I

Iron and Ironing Board

The iron and ironing board is in the hallway cupboard or the wardrobe.

M

Maintenance

Should you experience any maintenance issues within your apartment then please report these to reception or you can complete the maintenance card in your apartment and leave on the outside of your apartment door by 12.00 noon.

Medical Assistance

Broadmead Walk in Centre

• Located within Boots (first floor of the Galleries shopping centre).
• 59 Broadmead, Bristol BS1 3EA.
• Open 8.00am -8.00pm 7 days a week.
• Telephone: 0191 282 3000.

Accident & Emergency Department

• Bristol Royal Infirmary, Marlborough Street, Bristol, BS2 8HW.
• Telephone: 0117 923 0000.

P

Pillows

Additional pillows can be obtained by calling reception who will arrange for housekeeping to deliver them as soon as possible.

R

Reception

Reception can be contacted at +44 (0) 117 954 4800 (office hours only).

Rubbish Disposal

Each apartment is provided with a remove my rubbish hanger. Place this on the outside of your door before 12 midday and the housekeeping department will remove this. Alternatively, if you wish to dispose of your rubbish yourself, you will find the bin store situated within the car park, to the right of reception.

S

Safe

Electronic safe located in the wardrobe.

Smoking

Smoking is not permitted. All of our apartments are non-smoking, it is an offence to smoke anywhere within the premises. A minimum charge of £150.00 will be levied for not adhering to these conditions.

T

Taxi

If you require a taxi, our operations team would be happy to call one on your behalf or provide a local taxi phone number.

Towels

There is one set of towels in each bathroom additional sets can be obtained by calling reception who will arrange for housekeeping to deliver a second set as soon as possible.

Train Station

The closest station is Bristol Temple Meads, which is just a 10-minute walk from our apartments.

W

WI-FI

Our Wi-Fi is free of charge. To connect select PREMIER SUITES (SSID) of your Wi-Fi network from the list of available connections.