PREMIER SUITES Newcastle White Logo

Frequently Asked Questions

All your questions, answered


Know before you go!

Your Stay

We are open:

  • Monday 9am - 8pm
  • Tuesday 9am - 6pm
  • Wednesday 9am - 6pm
  • Thursday 9am - 6pm
  • Friday 9am - 8pm
  • Saturday 10am-7pm
  • Sunday 11am - 5pm

Late arrival instructions will be emailed to you once payment has been received.

Check-in is from 3pm.

Yes, subject to availability. Please let our team know your arrival time prior to check-in date.

Check-out time is at 11am on the day of departure.

Late check-out is subject to availability, with a charge of £20 until 1pm.

Yes, we offer a variety of welcome amenities that can be placed within the apartments. 
Please let us know and we will do our utmost to assist with your request.
In general, we kindly ask for a 48-hour notice before arrival to arrange special requests. 

A weekly housekeeping service is provided for all stays of 7 consecutive nights or more.

Limited luggage storage is available, let us know your requirements.

Visit our grocery delivery page for information on how to arrange this service. 

Adaptors and charging leads can be purchased from Reception, along with headphones.

No, however we will be delighted to direct you to the closest currency bureau and help you find the current exchange rates online.

Yes, we can print these for you for a small fee.

Check-out usually is before 11am, please contact reception if you have a delayed flight and need to extend your stay.

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.

General Information and House Rules

We offer 1 or 2 bedroomed apartments.

Yes, we are pet friendly, on stays of 28 consecutive nights or more.

A pet policy applies along with a onetime non-refundable pet deposit fee of £250.


Please see more information here.

Yes, free of charge fibre optic wi-fi is available.

Yes, we have a lift.

Yes, vouchers are available to purchase here.

No smoking is permitted anywhere in the building.

Yes, limited spaces available, charged at £12 per car, per night.

Car rental is available nearby at Central Station.

A clean air zone (CAZ) is now in place for parts of Newcastle. Areas covered include the city centre routes over the River Tyne, including the Swing, High Level and Redheugh bridges. Not all vehicles are affected. You will not be charged if you are driving a private car, motorbike or vehicle that meets minimum emissions standards. Please visit Breathe Clean Air Website for more information.

Car parking spaces are located on the lower ground of the apartments.

Yes, toiletries are available.

We have an overhead showers in the bathtubs and en-suite cubicle showers.

Contact Reception and we will be able to assist you with any forgotten items.

All apartments offer tableware, pots and pans, cutlery –everything you need to make delicious meals in your apartment.

Following the completion of a risk assessment, advice from our 3rd Party H&S advisors and insurers we have taken the decision not to allow our guests access to balconies, this includes Juliette style balconies.


Book direct on our website or call us direct on 0191 2797900.

Prices start from £30 per person, and will vary for each individual booking.

Yes, VAT is included in the price.

No, when booking direct there are no additional booking charges.

We accept all payment methods.

Yes, book direct by phone or our website.

Please contact reception who will assist you with your travel needs.

If this does happen, please send us an email or give us a call so that we can rectify this.

Request this on arrival or departure, we can print directly or email to you for convenience.

Yes you may, it is advised to make the booking in the guest name.

Yes, a minimum of 18 years of age.

£200 per apartment.

A security deposit may be required on check in. This is to guarantee us against loss, damage or disruption and can be paid in a number of ways: preferred method is to pre-authorise a credit card which does not debit the account but simply holds the funds which can later be released back to the account. It is not possible to perform a pre-authorisation on a Maestro, Switch or any Visa debit card. We can accept a cash payment and return this on departure following a room inspection.

Don’t worry, we can still find your reservation.

We can accommodate up to 4 adults in a two bedroomed apartment.

Cancellations and Amendments

Amendments can be made via the website if this is how you made the booking or if you made it direct with the property then it can be amended direct with the property.

We know that plans can change. Your reservation confirmation email will provide full details of the cancellation policies that apply to your booking.


If your booking meets the criteria for free cancellation, you can cancel your reservation by clicking the CANCEL button on your email confirmation.


Please note, if you have booked a prepaid or advance purchase rate, cancellations, refunds or changes to travel dates are not permitted.


If you need to contact us directly, please click here to see our contact details.

You will need to log on to your booking platform and cancel the reservation directly.

A no-show will be charged for the first night.

Contact Reception if you require a refund.


Yes absolutely, we are family friendly at PREMIER SUITES.

PREMIER SUITES offer one bedroom and two bedroom apartments for family bookings.

Our serviced apartments offer space for all the family to stay close at hand, while also offering the freedom and flexibility of separate living and sleeping areas.


Our fully equipped kitchens offer families the option to cook and eat a home-cooked meal together or have everything on hand for a takeaway delivery. Of course, our team can advise of family friendly eateries in the neighbourhood.


Our central location ensures you will be in the heart of the action with an array of family attractions and transport links on our doorstop. For rainy days, we offer complimentary wi-fi to keep everyone entertained.

Yes, all enhancements should be requested at the time of booking and are subject to availability.


We offer:
-Infant cot: complimentary.
-Highchair: complimentary.
-Potty chair: complimentary.
-Fold-out bed: A supplementary charge of £10, per night applies. Only suitable for children up to 12 years. (£30.00 per night for 1 additional adult)
-We offer DVD players and a small DVD library, perfect for a family movie night in.


Please contact our team for further information.

Yes, please check our current special offers for the very best deals.

One bedroom apartments have a double size bed, sleeping two. One bedroom apartments can also cater for one fold-out bed (for children under 12) and one infant cot.


Two bedroom apartments have two bedrooms, both with a double size bed, sleeping four people in total. Two bedroom apartments can also cater for one fold-out bed (for children under 12) and one infant cot.

Yes, let us know when making your reservation and we can arrange a twin room with two separate single beds.

No, we do not offer a babysitting service.

There is so much to do for kids of all ages in the area. Visit our neighbourhood page to discover the restaurants, attractions, places of interest and public transport on our doorstep.


Please keep all recyclables sperate from your usual refuse and our team will collect - these are then sorted by the local council.

Yes, John Lewis offers toiletries recycling. More information can be found here.

Our closest John Lewis is located in Eldon Square.


Boots Pharmacy also offer toiletry recycling.

Our closest Boots is located in Eldon Square.

Yes, all our UK and Irish properties are accredited by Green Tourism, a sustainability certification programme promoting greener ways for businesses and organisations to operate by offering guidance on the following:

  • Reducing energy use.
  • Saving water.
  • Efficient & eco-friendly waste disposal.
  • Ethical buying.
  • Staying local & seasonal.
  • Minimising food miles.
  • Promoting biodiversity.
  • Adopting a smart, sustainable outlook from top to bottom.

We understand that by making positive choices we can all reduce our impact on the environment. Many of our guests are helping conserve energy by making some simple changes. We encourage you to join them in making PREMIER SUITES a more sustainable place to stay.

  •  Ensure the fridge door remains closed when not in use.
  • Please use water wisely. Turn off the tap when brushing your teeth and only use the water you need.
  • Don’t overfill your kettle. Please only use the quantity of water you need at that time.
  • Unplug devices at the wall, standby mode is still using energy! Don’t leave devices on constant charge. Switch lights off before you leave.
  • Consider reusing towels when possible. Hang up your towel if you plan to use it again. Towels left on the floor will be replaced.
  • Ensure the windows are closed when the heating is on.
  • Switch off the heating when you leave. Lower the temperature of the thermostat if the room is too warm. The optimum room temperature is between 16 and 20 degrees.

We are always actively taking steps to improve our environmentally sustainability and reduce our carbon footprint.

PREMIER SUITES Newcastle sustainability efforts can be found here.


Yes, we have accessible apartments.

No, our parking spaces are not accessible.

Yes, there are no steps leading to our main entrance.

No, the main door is manual.

Yes, the main door is wheelchair accessible.

Yes, of course.

No, the foyer doesn’t have an accessible bathroom facility.

Yes, our lift is wheelchair accessible.


We are found at 54.9703N 1.6203W.

We are only a few minutes’ walk to Eldon Square Shopping Centre.

We are accessible via metro, bus or train.

Utilita Arena and St James Park are less than a ten minute walk away and the O2 academy is a minutes’ walk.

Eldon Square and surrounding shopping is a few minutes’ walk and the Metro Centre is ten minutes on the bus or a few minutes in the car.

Yes, Newcastle is generally considered a safe city.

Yes, limited car parking spaces are in our lower ground car park. A daily charge applies.

It is best to pre-book, to avoid disappointment.

Yes, there is an NCP car park at the bottom of the street.

We are close to St James Park, Utilita Arena, Discovery Museum and Centre for Life.

We are close to a selection of restaurants below, let us know if you would like further recommendations.

  • Fujiyama Restaurant
  • Stowell Street which is the heart of China Town has many restaurants
  • Manjaro’s

Yes, the City Wall is a minutes’ walk away.

Airport Accessibility

Newcastle International Airport.

18 minutes driving, and 40 minutes by Metro. The distance is approximately 6/7 miles.

No, however, let us know if you require assistance to book a taxi.

Exit the roundabout onto A696. At Kenton bar take 3rd exit onto A167. Stay on Ponteland Road. Take 2nd exit, stay on A167 through to the A189. Exit towards City West/A1M. Turn right onto Gallowgate/St James’ Blvd, turn left onto Westmorland Road A186, turn next left onto Waterloo Street. We are at the top of the street. Please use postcode NE1 4DJ.

Lots to discover at PREMIER SUITES Newcastle

Need some more inspiration?
Head back to our overview page and discover all we have to offer.
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Sep 2019
Sep 2019
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