Frequently Asked Questions

All your questions, answered


Some of your most commonly asked questions

Your Stay

Reception at PREMIER SUITES Amsterdam is open 24/7.

The check-in time at PREMIER SUITES Amsterdam is 15:00.

Early check-in is possible, upon availability.

Before 12:00, a fee of €25 is charged at PREMIER SUITES Amsterdam. However, we can not guarantee if a room will be available, we recommend booking an extra night to be sure you can check in early.

The check-out at PREMIER SUITES Amsterdam is 11:00am.

Late check-out at PREMIER SUITES  Amsterdam is possible, upon availability. Check-out should be done lastly at 15:00 with an extra fee of €25

Yes, PREMIER SUITES Amsterdam offers wake-up calls. 

You can inform our reception that you would like to be woken up by us and we will make sure you are ready to start your day!

Yes, upgrading your room is possible at a fee and depends on availability. At PREMIER SUITES Amsterdam we offer several apartment types that differ in size. We offer 1-bedroom, 2-bedroom & 3-bedroom apartments and 2 types of lofts.

Please check our website for our offer and availabilities.

Yes, PREMIER SUITES Amsterdam is able to provide baby cots. This is upon request and based upon availability. Baby cots are EUR 10 per night.

Of course, please contact our front office at [email protected] or by calling +31 85 208 82 00 to discuss the possibilities

The rooms are serviced once per week on a day of your choosing between Monday and Friday. The rooms are unfortunately not serviced during the weekends.

Yes, we offer luggage lockers in our lobby next to the reception desk. Please ask any of our team members at reception for instructions should you need them.

Yes, dry cleaning is available upon request and we offer washing machines in each apartment. If clothes are given before 09:00, they will be delivered the same day around 17:00.

We offer a variety of items in our Grab & Go shop located in the lobby.

Coffee and tea in the lobby is for free. 

Our reception team can assist you in using several delivery services. For grocery deliveries or groceries upon arrival, please contact our reservation department at [email protected] or by calling +31 85 208 8200.

Yes, we offer complementary entrance to the next door gym, TRAINMORE. Please reserve an entrance pass at the reception. We also offer running maps should you wish to exercise outside.

Yes, PREMIER SUITES Amsterdam rents out bikes.

If you rent a bike for 3 hours, this costs €13.00. For 24 hours, it will be €18.00 and if you rent it for a second day, this will cost €16.00.

Yes, available at reception at a fee or deposit.

Yes, please send your print requests to [email protected], including your apartment number.

We offer late check-out, subject to availability and additional charges. Should you wish to explore the area on your day of departure, it is possible to store your luggage in our lockers next to the reception desk in the lobby

General Information and House Rules

We offer 7 different room types:

  • One Bedroom Apartment
  • Two Bedroom Apartment
  • Three Bedroom Apartment
  • Loft
  • Superior Loft

Pets are allowed for guests staying longer than 23 nights. The cost is €5 per night per animal and a final cleaning fee of €250. We allow a maximum of 2 pets per room. More information can be found here

Yes, we offer complimentary wi-fi throughout the entire building.

Yes, we have a lift available at PREMIER SUITES Amsterdam.

Yes, the entire building of PREMIER SUITES  Amsterdam is air-conditioned.

It is not allowed to smoke inside the building, including the apartments.

Yes, upon availability, we offer parking spaces in our garage at a fee of €35 per night (city tax of 12.5% excluded).

The entrance to the garage is located behind our property in the Clara Schumannstraat and can be reserved upon availability.

PREMIER SUITES Amsterdam does not offer rental cars. However, there are several car rental stores nearby. The nearest is SIX Autoverhuur Amsterdam RAI.

The parking garage is located in the Clara Schumannstraat. If you drive into the street, you will see 2 parking garages. Use the second parking garage and press number 2 on the intercom. Parking spaces come at an extra fee. The spaces are limited and are allocated on a first come first served basis.

The bathrooms have hand soap, shower gel and conditioner. Each apartment also includes a hairdryer.

Each apartment includes the following:

  • Kitchen
  • Living area with sofa
  • Coffee table
  • Coffee machine
  • Dining table
  • Smart TV
  • Seeping area with a double bed

All the bathrooms of PREMIER SUITES PLUS Amsterdam have a walk-in shower.

Call us on +31 85 208 82 00 or send an email to: [email protected]. Let us know your reservation number and we will check if we have your forgotten item in our lost and found records.

We have the following kitchen equipment available at PREMIER SUITES PLUS Amsterdam:

  • Various pans
  • Cutlery
  • Crockery
  • Cleaning products such as soap, dishcloth and sponge
  • Dishwasher
  • 2-burner electric hob
  • Extractor
  • Washing/drying combination machine

Weekly room cleaning is included in the rate, for stays shorter than 7 days we provide cleaning upon checkout. 


Cancellations and Amendments

If you made your booking directly, you can change your booking by contacting us by email: [email protected]. If you booked through a third-party, the adjustments will have to go through them.

  • Cancellations and amendments are permitted for individual reservations on the day before check-in.
  • In the event of late cancellation or non-arrival, your credit card will be charged for one night's accommodation for each room reserved.
  • For stays from 7 nights up to 29 nights, cancellation is free of charge up to 72 hours before check-in.
  • For stays from 1 month up to 3 months, you can cancel your booking free of charge up to 7 days before the check-in date.
  • For stays from 3 months up to 6 months you can cancel free of charge up to 14 days before the check-in date.
  • For stays of more than 6 months, you can cancel free of charge up to one month before arrival.
  • Advanced Purchase reservations are non-refundable and non-exchangeable.

If you made your booking directly, you can cancel your booking by contacting us by email: [email protected]. If you booked through a third-party, the cancellation will have to go through them.

If you have made your reservation on another website, you can only cancel your reservation by contacting the third-party website.

If the reservation is no show, we will charge the first night. If you made the booking on a non-refundable rate, we will charge the card for the entire stay.

In case you receive a refund,  we will charge back the amount to the same card used to make payment.

The best way to make a reservation for PREMIER SUITES  Amsterdam is via our own website.

Check our price via our own website or call us on +31 85 208 82 00 to check the price directly.

Yes. There is an obligatory 12.5% city tax on your booking.

We always ask a credit card upon arrival for guarantee.

No, there are no booking fees when you book direct with us. 

We are a cashless property. We only accept credit card or debit card payments.

Yes, when booking direct you are guaranteed a secure and hassle-free experience.

Group bookings of 9 rooms or more can be made through our reservation department. You can email your request to [email protected].

Send us an email [email protected] or contact us on +31 85 208 82 00 and we will send you the confirmation right away.

Send us an email [email protected] or contact us on +31 85 208 82 00. Let us know your reservation number and we will send you the invoice on the check-out date.

Yes, that it is possible to make the reservation in the name of the person who will check-in. Please note: we always ask for a credit card for the guarantee upon check-in. If the guest does not have this with them, we ask for their own personal credit card or a deposit of €300. If you want to pay for someone, please contact [email protected].

Yes, the lead booker must be at least 18 years old. 

A security deposit may be required on check-in. This is to guarantee us against loss, damage or disruption and can be paid in a number of ways: preferred method is to pre-authorise a credit card which does not debit the account but simply holds the funds which can later be released back to the account.

In case you do not have a credit card, we ask you to pay the deposit of €300 with your debit card. Upon check-out, we will refund the amount back to your account. Please note, we do not accept cash payments. It is not possible to pay the deposit with cash.

We can always check your reservation number if you let us know your last name, check-in and check-out date.

Yes, your booking at PREMIER SUITES PLUS Amsterdam is guaranteed.

This differs per apartment.

The 1 bedroom, Loft and Superior Loft accommodate a maximum of 2 adults.

The 2 bedroom apartment accommodates a maximum of 4 adults.

The 3 bedroom apartment accommodates a maximum of 6 adults.


Yes, accompanied by an adult, children are welcome.

The 2 and 3 bedroom apartment are suitable for families.

Yes, we offer a family offer via our own website.


Yes, the following room types: The XL loft can be booked. Please contact [email protected] and we can help you to arrange the accessible apartment.

No, we don’t have accessible parking spaces.

Yes, we do have a step-free entrance.

Yes, we do have an automated main door.

Yes, the door is wide enough to allow wheelchair access.

Yes, guide dogs/service dogs are welcome.

Yes, there is a wheelchair accessible bathroom near the foyer.

Yes, we do have wetrooms/accessible showers. 

Yes, we do have a wheelchair accessible lift.

Meetings and Events

No, there a no meeting and conference room facilities available at PREMIER SUITES Amsterdam. Our apartments are big enough to host a small meeting. If you are looking for a place to arrange a small corporate meeting we can always discuss the possibilities.

For corporate meetings contact us via [email protected] & for all other arrangements please contact [email protected]

Yes, please contact [email protected] for more information.

We offer free entrance to the next door fitness company called “TRAINMORE”. A reservation is required. Please contact our Front Desk to make a reservation.


The coordinates of PREMIER SUITES Amsterdam are 52.337585900104955, 4.86798702716171

PREMIER SUITES Amsterdam is located in Amsterdam South Axis, 3.5 km away from the City Centre.

We are located nearby the train station Amsterdam Zuid. The back exit of the train station is on Parnassusweg which is a 1-minute walk.

We are located very nearby the RAI and close by  the Johan Cruijff ArenA.

There is a small shopping mall Gelderlandsplein, 1.4 km away from us. The well-known Amsterdam shopping streets such as the 9 straatjes, P.C. hooftstraat, Dam square are also not far from us (not more than 6 km away).

We are located in the business district of Amsterdam. We are no less than 3.5 km from the City Center. The closest sights are Vondelpark (2.6 km) Artis zoo (5.2 km) Rijksmuseum (3 km) Anne Frank House (4.9 km) Van Gogh Museum (2.7 km).

Yes, the surrounding areas are safe. You are in the business district of Amsterdam. Always be alert, especially when you go to the City Center.

Yes, we provide car parking facilities. The parking garage is located in the Clara Schumannstraat. If you drive into the street, you will see 2 parking garages. Use the second parking garage and press number 2 on the intercom. Parking spaces come at an extra fee. The spaces are limited and are allocated on a first come, first served basis.

No, the spaces are allocated on a first come, first served basis.

Yes, nearby is the Gustav Mahlerlaan (VU Parkeerterrein).

From Monday – Friday 09:00- 19:00 there is a parking fee of €6,00 per hour. After 19:00 – 09:00, it is free parking. Saturday and Sunday are free.


Bagels & Beans

Zeilstraat 64 - 120 metres.

Bagels & Beans offers delicious coffees and bagels. The coffee comes from the small-scale family plantation on the hills of the volcano in Panama.


Parnassusweg 400 3 meters.

Dagelijks Lekker offers quality products for a fair price. You can go there for a delicious lunch with a choice of many different sandwiches. Take a seat and choose a delicious sandwich.

The Breakfast Club

Gustav Mahlerplein 114 - 800 metres

At The Breakfast Club you can enjoy a delicious all-day breakfast or lunch in the style of Paris and New York. You can enjoy pancakes, a sandwich, fresh juices or smoothies.

Lunch & Dinner


Parnassusweg 1021 – 200 metres

The best steaks!

Market 33 | Food hall

Claude Debussylaan 33 - 600 metres

Market 33 is a small food hall where you can buy dishes from all over the world. For example, you can eat Thai, Italian or Surinamese. Be sure to try The Sandwich Hot Chicken!

Koetjes en Kalfjes Amsterdam | traditional European/Dutch cuisine

Gustav Mahlerplein 14 - 700 metres

Koetjes en Kalfjes is located at an international top location. During the day the beating heart of the business world, at night a mundane environment where everything happens. This is the place to be for lunch, dinner and cosy evenings.

The city of Amsterdam is full of history. The following sights are educational to visit:


On a rainy day in Amsterdam, the Rijksmuseum is the perfect place for a cultural stop. You can spend hours admiring the artworks across the 80 galleries in the Rijksmuseum. Getting hungry after admiring all that art? Enjoy a culinary bite in the Michelin-star restaurant inside the museum.

Anne Frank house

One of the most famous museums about the second world war is definitely the Anne Frank House Museum. Visiting the place where Anne Frank and her family hid from the Nazis before being sent to a concentration camp is a very moving experience. Make sure to book your tickets in advance when you want to visit Anne Frank House.

The Hortus Botanicus

The Hortus Botanicus opened its doors in 1638 which makes it one of the world's oldest botanical gardens. The Hortus Botanicus is the home of over 6000 tropical and native trees and over 4,000 species.

Each apartment is located on a high floor and has a beautiful and wide view.

The following attractions are nearby:

Adventure Park Fun Forest

On a beautiful day in Amsterdam, of course, you don't want to be in a museum for the entire day. Then the Fun Forest climbing park is the ideal destination for a day out in Amsterdam with your family. The climbing park is just about 2 km from PREMIER SUITES Amsterdam at the beginning of the Amsterdam forest. The adventure park has 9 different trails from 4 meters to 15 meters high making it suitable for both young and old. Thirsty from all that climbing? No problem, there is a Boss Kitchen Kiosk where you can eat and drink something small on the cosy terrace.

Artis Zoo

The ZOO of Amsterdam is the oldest zoo in the Netherlands and has a history going back to 1838. The wildlife park contains over 900 different animal species. It is the perfect place for a family day out on a sunny day in Amsterdam.

Canal Tour

You cannot visit Amsterdam without taking a canal tour to explore the city. It is a relaxing way to discover everything that Amsterdam has to offer, without having to make any physical effort. There are a lot of great operators who offer canal tours, but we would recommend taking a longer tour to make sure you get the best experience.

Airport Accessibility

Amsterdam Airport Schiphol.

Amsterdam Airport Schiphol is 12 km away from PREMIER SUITES Amsterdam.

Yes, please contact [email protected] for more information.

Via the A4 motorway direction Amsterdam. Take exit 2 to get off the highway.

Use the train station inside the airport. There are several trains that bring you to our nearest station. Use a train that stops at Amsterdam Zuid.

Data Protection

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services.For further information please visit our privacy policy page.

Lots to discover at PREMIER SUITES Amsterdam

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Head back to our overview page and discover all we have to offer.
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Sep 2019
Sep 2019
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