Antwerp Guest Information
Know before you go
Guest Information
Welcome to premier suites plus Antwerp!
If you have any questions or remarks during your stay, do not hesitate to contact our front office team by dialing ‘8000’ from your room.
They will be delighted to assist. We wish you a pleasant stay at PREMIER SUITES PLUS Antwerp!
Gilles C. – General Manager
Guest Services
A
Antwerp – local area and attractions
Antwerp is famous for many things, being one of Europe’s largest ports, the glittering Diamond District around the corner from our hotel, its sense of fashion, the beautiful art and architecture of the city. This is just to name a few as our charming city has an incredibly rich history. For hundreds of years royalty, artists, diamond dealers and fashion icons have come to Antwerp to experience the unique blend of style and commerce that has shaped this city.
By staying with us at the PREMIER SUITES PLUS Antwerp you are within walking distance of all Antwerp’s most famous tourist’s attractions and business districts, such as the Diamond District, the Stadspark and the former home of Peter Paul Rubens. Antwerp has a superb choice of both traditional and international cuisine that can be found at the many restaurants and cafés that line the streets of our city, all within walking distance.
Everything in Antwerp is within walking or cycling distance of each other and we also have an excellent public transport system which means you are never too far from anything.
Ask at reception for advice on how to get to and experience all of Antwerp’s favorite tourist sites.
B
Breakfast
Our breakfast buffet is served daily at 7th Heaven Food Café
Monday until Sunday: 07.00 am until 11.00 am
22 € per adult, Children 0-5 years free of charge , 6-12 years 10 € per child.
Choose from a wide selection of pastries, bread rolls, cold cuts, donuts, pancakes, scrambled eggs and bacon, yoghurt, fruit, a sweet corner, cereal corner, juices and coffee or tea .
Kosher Breakfast and Vegan Breakfast are available at an extra charge, however this should be booked in advance.
C
Café – 7th heaven Food Café and Shop
On our Penthouse floor you will find our Food Café where you can enjoy all day dining or just relax with a cup of coffee. If it’s sunny, you can relax on our rooftop terrace. Open from 8.00 am until 11.00 PM. Our shop is available 24/7.
Check-out
We kindly ask you to vacate your room 11.00 am.
Should you require a late check-out, please request this at the reception.
(Upon availability)
Members of Rewards From Us To You can request a late check-out until 13.00 am (Upon availability)
Chemist
For details, please contact reception.
Cots
Cots are provided free of charge. Please contact reception. Subject to availability.
Coffee/Tea facilities
In your room you can find a Nespresso machine with cups.
These you can use free of charge. Would you require extra coffee cups, 1 € per cup at out reception shop.
Please note that you can also take hot water from this Nespresso machine.
Credit Cards
We accept the following credit cards: American Express, Maestro, Visa and MasterCard.
D
Dine
Not in the mood for cooking? 7th Heaven Food Café offers a wide range of delicious dishes from healthy choices such as soups and salads to guilty pleasures such as pizzas and pastas.
Lunch/dinner is served from noon until 10 p.m.
Doctor/Dentist
Should you require a doctor or dentist during your stay, please inform reception.
Do not disturb
If you place the “do not disturb” door hanger, housekeeping will not enter your room.
Drinks
Enjoy a drink at 7th Heaven Food Café we have a wide selection of drinks. Enjoy a delicious coffee or glass of wine next to our cosy fireplace.
E
Eco-responsible commitment
We care about the well-being of our customers and employees as well as our impact on the environment. Respect for the planet has always been at the heart of our concerns. Discover our commitments.
F
Fire
For your own safety please read the fire instructions on your door carefully. You will find break-glass points and fire extinguishers on every floor. All floors have fire exits.
Do not use elevators is case of fire.
Fitness
Our fitness room is located on the first floor. Complimentary towels and drinks available from 7.00 am until 10.00 pm. Use your key card to open the door.
H
Housekeeping
We operate a weekly cleaning service.
If you require fresh towels and toiletries, please contact our Reception team before noon. Please use the door hanger “Remove my rubbish” to have your rubbish removed. Hang it at your door before 8.00 am
I
Internet
Free Wifi is available throughout the entire hotel.
L
Laundry/Dry Cleaning Service
Available from Monday until Friday, except for bank holidays. Everything you hand in at the reception before 08h30 am, will be returned the same day after 05h00 pm.
Laundry room
The laundry room is located on the 7th floor. We kindly ask you to use the laundry room between 08.00 am and 10.00 pm
Lost and found
In case of lost property, please contact the reception desk.
Loyalty Club: Rewards From Us to You
At PREMIER SUITES PLUS Antwerp we want our guests to know how much we value their custom which is why we’re inviting our guests to join our guest loyalty club – Rewards From Us To You. Make sure you sign up today to get the most out of your stay! Sign up at the reception desk.
For every €1 you spend you earn 15 loyalty points
You can purchase One4All, iTunes and Amazon vouchers among many others with your points.
Get free night stays at participating hotels in Ireland, Britain and Northern Europe.
Complimentary room upgrades. Subject to availability.
Early check-in or late check-out. Subject to availability.
Earn 150 bonus points (in addition to the points you earn for your stay).
P
Postage
Please contact the reception to mail all your postcards and documents.
Parking
If you are with the car, you can park your car in parking Diamond.
This is situated next to the hotel.
You receive a €5,- discount per night. For 24h you will pay €13,50.
Print outs
You can send your documents to [email protected] We will print them for you.
R
Reception
At your service day and night for any information or assistance that you may require. Please call the number 8000
Reservations
For the best deals you can book through our website www.premiersuitesantwerp.com or call our reception on the number +32 (0) 3 203 54 00.
Restaurants
For tips concerning restaurants please contact the reception.
S
Smoking
Our hotel is smoking free. If this is not respected, there will be added a fee of €200. Please use your balcony or the public terrace on the rooftop.
Safety deposit boxes
Safety deposit boxes are available in every room.
The management cannot be held responsible for any valuables left in the room.
T
Transport – Getting around in Antwerp
While staying at the PREMIER SUITES PLUS Antwerp you will find it simple to get around our compact city whether on foot, bike or public transport. The historic city center has a large pedestrian area making it safe and accessible for those getting around the city by foot.
Bus & Tram
Bus and tram connections to all over the city can be found five minutes away at the Central Station.
Bike
Fancy seeing the city on two wheels? You can rent a bike at our reception desk. For prices and availability please contact our reception team
Taxis
Please contact reception if you require a taxi.
Television
We have a flat screen television in every room. TV channel list –
La deux
La trois
RTL – Tvi
BBC World New Europe
La une
Club RTL
CNBL Europe
WDR Köln
Dan erste
kikA
ZDF
Animal Planet
Eurosport 1
Ketop 12
VTM kids
Vitaya
Vijf
Canal 24 horas
CNN
TVE international europe
Al Jazeera English
Disney channel
NPO2
Discovery channel
Cartoon network
BBC one
BBC two
Eén
Canvas
VTM
Q2
Vier
NPO1
NPO3
France 4
France 3
France 2
TF 1
Tin The Israeli Network
Toiletries
Forgot something? We have a range of toiletries available at reception.
V
Voltage
This building provides a 220 AC (Alternating Current) and a 220 DC (Direct Current) voltage. Electrical outlets are available for all your electrical devices throughout the building. Worldwide to EU plug outlet adaptor for sale at the reception desk.
W
Wake up calls
If a wakeup call is needed, please contact our reception desk.
Working Manuals
Kitchen – Induction hob manual
Attention:
Grains of sand may cause scratches which cannot be removed. Only put pans with a clean base on the cooking surface and always pick pans up to move them.
Induction cooking is fast. You will be surprised by the speed of induction cooking. It is best not to leave pans unattended to avoid them boiling over or boiling dry.
The hob will only operate when you use pans that are suitable for induction cooking. The display will keep on blinking and the cooking zone will remain cold.
After use the cooking zone will remain warm for a short period of time. This is indicated with a ‘H’ in the display.
Operation
Switch on
- Place a pan in the middle of a cooking zone
- Press the child lock button (nr. 3)
- Press the on/off button of the cooking zone concerned.
- A flashing ‘-‘ sign appears in the display and you will hear a single beep. If no further action is taken, the cooking zone will automatically switch off after a few seconds.
- Press the + / – of << / >> to select the desired setting (nr. 7,8,9,10)
- The cooking zone starts automatically in the level that has been set (when a pan is detected!)
- With the + or – button you can raise or reduce the power setting step by step. By pressing << or >> button, you can raise or reduce the power setting quickly.
Switching off one cooking zone
Press the on/off button of the cooking zone you want to switch off.
Switching off all cooking zones
Press the child lock button (nr. 3) to switch off all the cooking zones at the same time.
The induction hob is now in Eco stand-by modus (red lamp burns and slowly goes on/off.
Child lock
Switching on the child lock: Press the child lock button (nr. 3) for 2 seconds.
The red light is constantly on.
Switching off the child lock: Press the button again for 2 seconds to get the hob of the childproof lock. The red light next to the child lock button is out.
Pause mode
You can set the entire hob to ‘pause’ for 5 minutes during cooking. In this way you can leave or clean the hob in a safe way during a short period of time, without losing settings.
Press the pause button once (nr. 1) – The red light flashes
All cooking zones are automatically changed to a lower setting.
If you press the pause button again within 5 minutes (nr. 1) the paused cooking process will be resumed.
If you do not undertake any further action within 5 minutes all zones will switch off automatically.
Timer/ Kitchen timer
Press the timer/alarm clock button of the cooking zone once (nr. 12)
Press the + / – button to switch from the timer function to the kitchen timer function. After that, you can set the desired cooking time with the + button. Then you can change the set time with the – button.
Press the timer/alarm clock button (nr. 12) again to switch it off.
Cleaning
Wait till all cooking zones are cooled down
Set the child lock before you start cleaning the hob.
Use a damp cloth with a mild cleaning agent (detergent) and dry with kitchen paper or a dry tea cloth.
Never use abrasives, they leave scratches. Don’t use steel wool or scourers!
KITCHEN – COMBI-OVEN MANUAL
