UK Payment Terms

Cancellations can be made without any penalty†:

• Reservations 1 to 6 nights long may be cancelled up to 4 pm the day prior to arrival*
• Reservations between 7 and 13 nights must be cancelled by 4pm, 3 days prior to arrival*
• Reservations of stays of 14 nights or more must be cancelled by 4pm, 7 days prior to arrival*

* equivalent notice periods are required for changes to bookings after you have checked-in

† please note exclusions below

Failing to cancel before the deadline, or in the event of non-arrival at the property, the full charge for each apartment reserved will be levied against your credit card.

Advance Purchase/Prepaid Rates

For all Advance Purchase/Prepaid reservations, the rate for the full duration of the stay and any pre-booked amenities (eg champagne on arrival or meals) is charged in full at time of reservation. If you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment is non-refundable.

Group Bookings

For group bookings of 5 apartments or more, a separate cancellation policy applies; please contact the apartments directly for further details.

Pre-Booked Amenities/Package Elements

Charges will apply for all additional amenities pre-booked with the reservation even if they are not taken (eg breakfast, wine, early-arrival, late check-out). Any unused amenities/package elements are non-transferable and non-refundable.

Cancellation Following Non-Arrival

If you have not checked-in or contacted the apartments by phone to reconfirm that you still intend to arrive before 10 am the morning after your arrival date we will assume your reservation is cancelled and you will be charged the fees as above.

Cancellations can only be made by phoning or emailing the property directly. You should save the cancellation reference number you receive.