Safe Safe with PREMIER SUITES

Covid-19 Policy

Stay Safe at PREMIER SUITES PLUS Rotterdam

Our safety measures

Caring for our guests and employees is always our priority. While we have consistently maintained high standards of hygiene in our properties, we have implemented additional measures in response to Covid-19. These measures are in place to mitigate any potential risks and follow the recommended guidelines from health authorities and are under ongoing review.

As COVID-19 continues to impact the global community, we would like to keep you informed about the procedures and protocols we have introduced at PREMIER SUITES. Based on guidance from local authorities and The World Health Organisation, we have taken specific steps to ensure the safety and welfare of our guests, employees and suppliers. Please read on to see what we are doing and how our serviced apartments can offer a safe environment for guests.

Sincerest thank you for your co-operation during this challenging time and your support of PREMIER SUITES.

If you have any further questions, please get in touch,

The PREMIER SUITES Team

We're Open

Ready to welcome you

As Covid-19 continues to impact the global community, we remain open for essential travel, key workers, frontline staff, regular business guests and those who may need to self isolate or relocate. Our team are here and ready to welcome you with the highest of cleaning and safety protocols in place.


On this link you will find all the current corona measures and what to do when you arrive in the Netherlands.

WHAT ARE THE CURRENT MEASURES IN THE NETHERLANDS?

It is mandatory to wear a mouth mask in and around public transport, throughout the airport and on the plane. Please give each other space, 1.5 metres remains a safe distance.

Stay with confidence!

All locations have achieved Building Accreditation from the International Serviced Accommodation Accreditation Process (ISAAP).
 
The programme assessed our properties against more than 250 criteria, from a genuine guest perspective, including safety, security, duty of care, service and comfort – a further guarantee to stay with confidence in our locations. 

Can I visit my friend who is staying in your property?

Following government guidelines, we can only allow residents to gain entry to our properties. Non-residents will not be able to visit or gain access to our properties at this time. 

Is your gym still open?

Our gym is open.

What are you doing if a guest or staff member becomes unwell?

Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating, and we remain in close daily contact with each team member to ensure they remain in good health. If employees or an immediate family member does not feel well, the order is to stay at home and clarify any medical condition before returning to work.

Should a guest present with any symptoms of or feel unwell during their stay, we kindly ask them to stay in their room and contact local health authorities. Please update the Front Desk team of your situation.

Please telephone the Front Desk, who will provide you with local doctor telephone details

 
If a guest becomes unwell, we will liaise with them to get a list of their requirements e.g. groceries, medical needs, extra linen, etc. All items requested by the guests (throughout self-isolation) will be left outside the door for the guest to take, whilst wearing a mask. As our apartments are self-catering the guest should be comfortable during this time in the apartment.
 
Each of our properties has a full list of protocols to follow should a colleague or guest become ill.

Guidelines for Guests: Consider the following advice on how to protect yourself from the COVID-19 infection:

Guidelines for Guests: Consider the following advice on how to protect yourself from the Covid-19 infection:

Remember to wash your hands at the following times:

  • Before and after eating or drinking.
  • After going to the toilet, nose blowing, sneezing or coughing.
  • After cleaning procedures, handling waste and waste bins.
  • After handling contaminated (dirty) items.
  • Whenever hands become visibly dirty.
  • If in contact with a sick person, especially those with respiratory symptoms.

Cover mouth when coughing and sneezing:

  • Cover nose and mouth with disposable tissues – if you don’t have a tissue, cough or sneeze into your arm or sleeve (not hand).    
  • Place used tissues into a sealed bin – wash your hands.

Avoid touching your eyes, nose or mouth if your hands are not clean.

Review travel guidance from your own country’s Department of Foreign Affairs.

High Risk Groups:

If you are in a high risk group, consider if travel is in your best interest. Discuss your concerns with your doctor by phone and keep your distance from people who are sick.
Those considered to be at higher risk for Covid-19 include the following:

  • People aged 65 years and older.
  • People with long-term medical conditions – for example, heart disease, lung disease, diabetes or liver disease.

Symptoms to Look Out For:

  • A cough.
  • Shortness of breath.
  • Breathing difficulties.
  • Fever (high temperature).

What is the best way to contact you?

For general enquiries, please email us at [email protected]