Frequently Asked Questions
All your questions, answered
PREMIER SUITES Dublin Sandyford FAQ
A few of our most commonly asked questions
Your Stay
Our reception is open from 9am to 5pm daily.
We will provide an out of hours check-in service for you. We contact all guests shortly after receiving your reservation to discuss arrival times and if necessary full details of our out of hours check-in will be provided before you begin your journey. If you are unexpectedly delayed, please call us and we can make necessary arrangements.
Your room is available for check-in from 3pm.
If you are arriving early, please advise in advance. Should you arrive early, and your apartment is unavailable we can store luggage for you while you explore the city.
Check out is before 11am on the day of departure.
Late check out is subject of availability and additional charges may apply. Please let us know in advance so we can arrange this for you.
No, we do not offer a wake-up call service.
Yes, subject to availability, you can upgrade from a one bedroom to a two bedroom suite – nightly supplements apply.
Yes, we offer a variety of welcome amenities that can be placed within the apartments.
Please let us know and we will do our utmost to assist with your request.
In general, we kindly ask for a 48-hour notice before arrival to arrange special requests.
Rooms are serviced once a week, generally between 9am-5pm. We will arrange a time that is suitable for you.
Yes, let us know your needs and we can store your luggage for your return visits.
All of our apartments have a washer/dryer for guest use.
Grocery delivery is available to our apartments. Visit our grocery delivery page for information on how to arrange this service.
As part of our Wellbeing initiative, we have yoga mats available to purchase from reception and online exercises videos so that you can exercise in your apartment. For more information, please visit PS Life.
Yes, we have someone available to help for any emergencies 24 hours a day.
We can provide our guests with international adaptors on request. This is subject to availability and additional charges may apply.
No, however we can direct you to the closest currency exchange bureau.
Yes, we can assist with booking many of the attractions in the city. Ask us for recommendations on what to see and do!
Yes, boarding passes can be emailed to us and we can have these printed for you.
Please contact us and let us know your expected arrival time.
General Information and House Rules
We offer one bedroom and two bedroom apartments.
Yes, we have complimentary wi-fi available throughout the full property.
Yes, we have lifts.
No, our apartments do not have air-conditioning.
Yes, vouchers can be purchased here.
This is a non-smoking property.
Yes, we have a number of secure underground parking spaces, the cost is €5 per night. Please contact us in advance of your arrival if you require parking.
Yes, you can rent a car locally, we can assist with car rental, please check with reception on arrival.
We have an underground carpark which is accessed from Ballymoss Road.
Yes, available on arrival. We provide shower gel, shampoo and hand soap in the rooms. Additional items such as shower cap, dental care kits, shoe shines, mending kits and shaving kits are available on request from reception.
Included as standard in every room: Bed linen, towels, hair dryer, iron, ironing board, laptop safe and tea/coffee making facilities. All room types and facilities can be found here.
All of our one bed apartments have a shower over the bath. In the two bedroom apartments the ensuite also has a shower.
Please contact reception by phone or email and we will be happy to check the room and lost property log.
Our apartments include a kettle, toaster, pots and pans, utensils, a set of crockery and cutlery, glasses, full fridge/freezer, hob and oven, microwave, dishwasher and washer/dryer.
Bookings
We suggest you book directly via our website for our best rates.
Our rates vary based on dates and length of stay, book direct for the best deals.
Yes, all prices displayed on our website are inclusive of VAT at 9%.
We accept all major credit/debit cards for payments and request payment in advance of arrival. When paying by credit card, we require the cardholder to be present and have a valid photo ID available.
There are no booking fees, we are happy to offer the best available price when you book direct.
We accept all major credit/debit cards.
Yes, when you book directly via our website it is secure and hassle free.
Please contact the property directly for more information.
If you haven’t received the booking confirmation, please contact us and we will be happy to re-send.
An invoice for your stay will be issued upon departure. If you have checked out and require an invoice later, please contact us directly via phone or email.
Yes, we will require the guests name for the booking and details of how payment will be made.
Yes, we only accept bookings from guests that are 18 years and over.
A security deposit may be required on check in. This is to guarantee us against loss, damage or disruption and can be paid in a number of ways: preferred method is to pre-authorise a credit card which does not debit the account but simply holds the funds which can later be released back to the account. It is not possible to perform a pre-authorisation on a Maestro, Switch or any Visa debit card.
Provide your name and telephone number on arrival and we will be able to locate your reservation.
If you receive a reservation confirmation from PREMIER SUITES your booking is guaranteed.
- One Bedroom Apartments can accommodate up to three people – an extra bed is needed for the third person, please request when making your reservation.
- Two Bedroom Apartments can accommodate up to five people – an extra bed is needed for the fifth person, please request when making your reservation.
We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.
Cancellations and Amendments
If you booked your stay directly with the property, please contact the property directly by phone or email. If you booked via a third-party agent or website, please contact that agent to cancel your stay.
We know that plans can change. Your reservation confirmation email will provide full details of the cancellation policies that apply to your booking.
If your booking meets the criteria for free cancellation, you can cancel your reservation by clicking the CANCEL button on your email confirmation.
Please note, if you have booked a prepaid or advance purchase rate, cancellations, refunds or changes to travel dates are not permitted.
If you need to contact us directly, please click here to see our contact details.
In the event of non-arrival, your credit card will be charged for one nights accommodation for each room reserved.
Please contact us, if any refund is due, we will refund to the same card used to make the payment
Family
Yes absolutely, we are family friendly at PREMIER SUITES.
PREMIER SUITES Dublin Sandyford offer one bedroom and two bedroom apartments for family bookings.
Our serviced apartments offer space for all the family to stay close at hand, while also offering the freedom and flexibility of separate living and sleeping areas.
Our fully equipped kitchens offer families the option to cook and eat a home-cooked meal together or have everything on hand for a takeaway delivery. Of course, our team can advise of family friendly eateries in the neighbourhood.
Our location ensures you will have easy access to an array of family attractions. For rainy days, we offer complimentary wi-fi to keep everyone entertained.
Yes, all enhancements should be requested at the time of booking and are subject to availability.
We offer:
-Infant cot: complimentary.
-Highchair or booster seat: complimentary.
-Fold-out bed: additional charge of applies. A supplementary charge of €25, per night applies. Only suitable for children up to 12 years.
-Welcome gift for children under 12 years.
-Babysitting service, additional costs apply.
Please contact our team for further information.
Yes, please check our current special offers for the very best deals.
One bedroom apartments have a king size bed, sleeping two. One bedroom apartments can also cater for one fold-out bed (for children under 12) and one infant cot.
Two bedroom apartments have two bedrooms, both with a king size bed, sleeping four people in total. Two bedroom apartments can also cater for one fold-out bed (for children under 12) and one infant cot.
One bedroom apartments have a king size bed.
Two bedroom apartments have two bedrooms, one with a king size bed and one with two single beds.
Yes, we can arrange a babysitter - advance notice is required and additional costs apply. Please contact us directly prior to your arrival should you require this service.
There is so much to do for kids of all ages in the area. Visit our neighbourhood page to discover the restaurants, attractions, places of interest and public transport on our doorstep.
Accessibility
No, we do not offer accessible rooms.
No, parking spaces are not accessible.
Yes, the main entrance is step-free.
No, the main door is manual.
Yes, the main door is wheelchair accessible.
Yes, of course.
No, an accessible bathroom is not in the foyer.
No, bathrooms have a bathtub.
Our main lift can accommodate a wheelchair.
Location
you can find us at: 53.27800, -6.21085.
We are located 9km from the City Centre.
Our property is located just a 2-minute walk from Stillorgan Luas (tram) stop, making access to the city centre quick and easy.
Within 20 minutes, or 11 stops, arrive at St Stephens Green in the city centre, where you can then discover the city.
There are a number of public transport options on the doorstep.
- The Luas (tram) line is the most convenient option if travelling from the city centre. Take the green line heading southbound and alight at the Stillorgan stop, we are only 2 minutes walk from this LUAS stop.
- If travelling by Dublin bus our nearest bus stop is located on the Carmanhall Road just a few minutes walk from the property. This stop is serviced by the 11, 46, 75A, 114 and 116 bus routes.
- The Aircoach from Dublin Airport also stops close by on the Blackthorn Avenue, just a 5minute walk to the property.
We are situated south of Dublin City so all of the city’s main venues are accessible by public transport.
In the local area you will find a selection of grocery shops, pharmacies, food markets and the Beacon Shopping Centre. Dundrum Town Centre, one of Europe’s largest shopping centres is only three stops on the LUAS.
We are within walking distance of restaurants, cafes and local amenities such as supermarkets, pharmacies, gyms and a post office. Our location on the south of the city means you can enjoy local sites to include Marley Park, and the coastal villages of Dalkey and Killiney beach.
Yes, we are located in a safe area.
No, but we would be happy to assist if you require a chauffeur service, please advise us in advance.
Yes, we have a limited number of secure parking spaces onsite. Additional costs may apply.
Yes, please contact us directly prior to arrival.
Yes, there is on-street parking on Ballymoss Road, charges may apply.
Imaginosity and Marlay Park are located close by and all the sights and attractions of Dublin City Centre are easily accessible by public transport.
The following restaurants are within walking distance - China Sichuan, Baristas Café, Dolce Vita, Elephant and Castle and My Thai.
Rathfarnham Castle and Dalkey Castle are close by.
Airport Accessibility
Dublin Airport.
We are located 33km from Dublin Airport.
No, we can assist you with arranging a taxi.
It is best to drive on the M50 Motorway located beside us. You can use the coordinates and follow Google maps or your Sat Nav - 53.27800, -6.21085.
We suggest using the Aircoach Bus Service. You can take this from the Arrivals Hall at Dublin Airport and it stops at Sandyford LUAS Stop, we are just a 5 minute walk from there. You can full details of their service and times on www.aircoach.ie.
