Frequently Asked Questions
All your questions, answered
PREMIER SUITES PLUS DUBLIN Ballsbridge FAQ
Some of your most commonly asked questions
Our reception is open 24 hours.
Your apartment is available for check-in from 3pm.
If you are arriving early, please advise reception in advance of your arrival. Should you arrive early, and your apartment is unavailable, we can store luggage for you.
On the day of departure, check-out is before 11am.
Late check out is subject to availability, and additional charges may apply.
Yes, we offer a wake-up call service. Please arrange directly with reception.
Upgrades are subject to availability, please check with reception for the availability and cost.
Yes, we can. Please provide details of your requirements in advance of arrival.
Apartments are serviced once a week, for guests staying for 7 nights or more. Generally, apartments are serviced between 8am-4pm. We will arrange a time that is suitable for you.
Yes, let us know if you need to store luggage.
The property has a laundry room onsite for guest’s complimentary use of the washing machines and dryers. A number of apartments have a washer/dryer in the apartment itself. A dry-cleaning collection and delivery service is also available, charges will apply.
You will find a coffee machine and vending machine with snacks and soft drinks in the reception area.
Grocery delivery is available to our apartments. Visit our grocery delivery page for information on how to arrange this service.
Yes, we have an onsite gym for our guest’s complimentary use.
As part of our Wellbeing initiative, we also provide yoga mats at reception and online exercise videos so that you can exercise in your apartment. For all our wellbeing initiatives, visit our PS Life page.
Our reception is open 24hours to assist our guests.
We can provide our guests with international adaptors on request. This is subject of availability and additional charges may apply.
No, however we can direct you to the nearest currency exchange bureau.
Yes, we can assist with booking many of the attractions in Dublin city.
Yes, email your boarding pass to reception and we can have this printed for you.
Please contact us and let us know your expected arrival time.
General Information and House Rules
At PREMIER SUITES PLUS Dublin Ballsbridge, we offer a range of room types to suit your stay and budget:
Executive Double Room
One Bedroom Apartment
Two Bedroom Apartment
Wheelchair Accessible Double Room
The Merrion Suite
For full details on each apartment type, click here.
Yes. Additional costs and T&Cs apply. Please read our pet policy.
Yes, complimentary Wi-Fi is available throughout the property for guest use.
We have an enterprise size broadband connection which provides excellent and reliable Wi.Fi.
Yes, our building has lifts.
Yes, the majority of our units have air conditioning. Please advise at the time of booking if you want to request one of these rooms.
Yes, vouchers are available to purchase here.
This is a non-smoking property.
Yes, we have a limited number of secure parking spaces, the cost is €12 per night. Please contact us in advance of your arrival if you require parking.
There are car rental services available nearby and we can assist with car rental. Please check with reception on arrival.
We have a gated carpark located at the back of the property.
Yes, we provide shower gel, shampoo and hand soap in the rooms. Additional items such as shower cap, dental care kits, shoe shine, mending kits and shaving kits are available on request from reception.
Included as standard in every room: Bed linen, towels, salon quality hair dryer, iron, ironing board, laptop safe and tea/coffee making facilities. All room types and facilities can be found here.
All our apartments offer a rainforest shower.
Please contact reception by phone or email and we will be happy to check the room and lost property log.
Our Studio, One Bedroom and Two Bedroom apartments offer kitchen facilities which includes a set of crockery and cutlery, pots and pans, utensils, glasses, toaster and kettle, coffee machine, combi microwave oven, hob, fridge-freezer and dishwasher.
We suggest you book directly via our website for our best rates.
Our rates vary based on dates and length of stay, please click here to check prices.
Yes, all prices displayed on our website are inclusive of VAT at 9%.
We accept all major credit/debit cards for payments and request payment in advance of arrival. When paying by credit card, we require the cardholder to be present and have a valid photo ID available.
There are no booking fees, we are happy to offer the best available price when you book direct.
We accept all major credit/debit cards.
Yes, when you book directly via our website it is secure.
Please contact the property directly for more information.
If you haven’t received the booking confirmation, please contact us and we will be happy to re-send.
An invoice for your stay will be issued upon departure. If you have checked-out and require an invoice at a later date, please contact us directly via phone or email.
Yes. We will require the guests name for the booking and details of how payment will be made.
Yes, we only accept bookings from guests that are 18 and over.
A security deposit may be required on check in. This is to guarantee us against loss, damage or disruption and can be paid in a number of ways: preferred method is to pre-authorise a credit card which does not debit the account but simply holds the funds which can later be released back to the account. It is not possible to perform a pre-authorisation on a Maestro, Switch or any Visa debit card.
Provide your name and telephone number on arrival and we will be able to locate your reservation.
If you receive a reservation confirmation from PREMIER SUITES your booking is guaranteed.
- Executive Double Rooms and Studio Apartments can accommodate up to two people.
- One Bedroom Apartments can accommodate up to three people – an extra bed is needed for the third person, please request when making your reservation.
- Two Bedroom Apartments can accommodate up to five people – an extra bed is needed for the fifth person, please request when making your reservation.
Cancellations and Amendments
If you booked your stay directly with the property, please contact the property directly by phone or email. If you booked via a third-party agent or website, please contact that agent to cancel your stay.
We know that plans can change. Your reservation confirmation email will provide full details of the cancellation policies that apply to your booking.
If your booking meets the criteria for free cancellation, you can cancel your reservation by clicking the CANCEL button on your email confirmation.
Please note, if you have booked a prepaid or advance purchase rate, cancellations, refunds or changes to travel dates are not permitted.
If you need to contact us directly, please click here to see our contact details.
In the event of a non-arrival, where cancellation notice has not been provided, your credit card will be charged for one nights accommodation for each room reserved.
Please contact us by phone or email and, if a refund is due, we will refund to the same card used to make the payment.
Yes, children are welcome with an accompanying parent or guardian.
PREMIER SUITES offer one bedroom and two bedroom apartments for family bookings. We can also provide you with a cot, camp bed and highchair on request. Please check for availability prior to booking.
We can provide baby cots and highchairs on request.
Yes, please check our current special offers for the very best deals.
Yes, we can arrange a babysitter - advance notice is required and additional costs apply. Please contact us directly prior to your arrival should you require this service.
Yes, we have a limited number of accessible rooms so please let us know at the time of booking if you would like to reserve this room type. This is subject to availability.
Yes, parking is subject to availability.
Yes, the entrance is step-free.
Yes, the main door is automated.
Yes, the main entrance is wide enough for wheelchair access.
Yes, of course.
Yes, located on the lower ground floor.
Yes, we have accessible showers.
Yes, the lift is wheelchair accessible.
Meetings and Events
We have one boardroom which can be booked for external meetings. Prebooking essential.
This meeting room can accommodate up to six guests in a boardroom setup.
The room has a mounted flatscreen TV for connection to a laptop.
Tea, Coffee facilities and Water cooler located in the reception area outside the meeting room. Further catering can be provided upon request, prebooking essential.
Please contact reception via phone or e-mail to check availability and make a booking.
Yes, please contact the property to discuss our corporate rates. For corporate stays you can also contact our Sales Manager, Christina, [email protected]
Yes, we have an onsite gym for guest’s complimentary use.
The gym is open 24/7.
You must be 18 years and over to use the gym.
No, personal training is not offered.
No, our fitness room is for guest use only.
Yes, changing rooms are available.
Yes, additional towels can be found at the fitness suite.
There is a water cooler located in the reception area for guests use.
You can find us at 53.32788, -6.22439.
We are located 3km from the city centre.
There are several public transport options on our doorstep.
- If travelling by Dublin Bus you can take bus number 4, 7, 7A from the City Centre and the bus stops directly in front of the property.
- If travelling by train take the Dart heading south (Greystones direction) and alight at Sandymount station. Sandymount DART Station is 500m / 5 minutes’ walk from PREMIER SUITES PLUS Dublin Ballsbridge.
- The Aircoach from Dublin Airport also stops just outside the property.
There are several large arenas in the Ballsbridge area.
The RDS venue is located directly opposite our property so this is an ideal location if you are attending an event in the RDS.
The Aviva stadium is located 1km (10minute walk).
In the local area you will find a selection of grocery shops, pharmacies, food markets and other amenities. Dublin’s main shopping area, Grafton Street, is also close by, just 15 minutes by public transport.
Located in Ballsbridge Village, we are within walking distance of some fantastic restaurants, cafes bars and a variety of supermarkets and local amenities such as pharmacy and post office. You can also enjoy the great outdoors with Sandymount beach and the charming Herbert Park within walking distance. And with the RDS and Aviva stadium close by, there is always something happening.
Yes, Ballsbridge is considered a safe area.
No. But we would be happy to assist if you require a chauffeur service, please advise us in advance.
Yes, we have a limited number of secure parking spaces onsite. Additional costs may apply.
Parking is subject to availability, please advise at the time of booking.
There is on-street parking available in the local area. Charges may apply.
RDS, Aviva Stadium, Herbert Park, Dun Laoghaire Pier, Sandymount Beach, Poolbeg Lighthouse, Grafton Street and all the sights and attractions of Dublin City Centre are easily accessible by public transport.
You will find a number of good restaurants within walking distance. These include Rolys Bistro, Kites Chinese Restaurant, Shelbourne Social, the Avoca Coffee Shop and Bakery, Orange Goat Café, the Girl and the Goose Restaurant.
There are many historical sites in Dublin City Centre to include Trinity College, Dublin Castle, Kilmainham Gaol, which are easily accessible by public transport.
We are located 14km from Dublin Airport.
No, however we can assist with booking a taxi for you to the airport.
It is best to use the property coordinates and follow Google Maps or your satnav. The coordinates are 53°19'39.6"N 6°13'33.2"W.
We suggest the Aircoach bus service for airport transfers. You can take this from the Arrivals Hall at Dublin Airport, and it stops directly outside our property. This is a 24hr service and you can full details of their service and times on www.aircoach.ie.