Stay Safe with PREMIER SUITES

Covid-19 Policy

Stay Safe at PREMIER SUITES

Our safety measures

Caring for our guests and employees is always our priority. While we have consistently maintained high standards of hygiene in our properties, we have implemented additional measures in response to Covid-19. These measures are in place to mitigate any potential risks from Covid-19.

We have taken specific steps to ensure the safety and welfare of our guests, employees and suppliers. Please read on to see what we are doing and how our serviced apartments can offer a safe environment for guests.

If you have any further questions, please get in touch,

The PREMIER SUITES Team

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What measures have been implemented to protect your staff and guests?

We take standards for hygiene and cleanliness very seriously and are proactively implementing additional hygiene procedures and precautions to ensure that the highest possible standards are upheld throughout every area and service our properties provide, for both guests as well as our own team. 
 
The health and safety of both our guests as well as our employees has always been our highest priority. Therefore, we have taken a number of measures to ensure our guests can enjoy a safe stay and employees can carry out their job in a safe environment. 

Our response to COVID-19

  • We have increased hygienic measures.
  • We have a procedure in place if a guest or employee displays symptoms of Covid-19.

Hygienic Measures

  •  Sufficient supply of hand sanitisers in public areas for our guests and employees to use.
  • We have increased the frequency of cleaning and disinfecting our public areas and frequently touched surfaces (public bathrooms / door handles / reception desk / elevator buttons) – using products which are effective in killing the virus.
  • Guests are asked to pre-pay for their stay to avoid contact with PDQ machines. However, all payment terminals are sanitised after each use.
  • Decorative items such as throws and cushions are removed from suites, as appropriate.
  • Housekeeping staff are trained in a two-part cleaning process for all departure suites – firstly cleaning and secondly disinfecting.

Stay with confidence!

All locations have achieved Building Accreditation from the International Serviced Accommodation Accreditation Process (ISAAP).
 
The programme assessed our properties against more than 250 criteria, from a genuine guest perspective, including safety, security, duty of care, service and comfort – a further guarantee to stay with confidence in our locations. 

What are you doing if a guest or staff member becomes unwell?

Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating, and we remain in close daily contact with each team member to ensure they remain in good health. If employees or an immediate family member does not feel well, the order is to stay at home and clarify any medical condition before returning to work.

Should a guest present with any symptoms of or feel unwell during their stay, we kindly ask them to stay in their room and contact local health authorities. Please update the Front Desk team of your situation. 

If a guest becomes unwell, we will liaise with them to get a list of their requirements e.g. groceries, medical needs, extra linen, etc. All items requested by the guests (throughout self-isolation) will be left outside the door for the guest to take, whilst wearing a mask. As our apartments are self-catering the guest should be comfortable during this time in the apartment.
 
Each of our properties has a full list of protocols to follow should a colleague or guest become ill.

Guidelines for Guests: Consider the following advice on how to protect yourself from the COVID-19 infection:

Guidelines for Guests: Consider the following advice on how to protect yourself from the Covid-19 infection:

Remember to wash your hands at the following times:

  • Before and after eating or drinking.
  • After going to the toilet, nose blowing, sneezing or coughing.
  • After cleaning procedures, handling waste and waste bins.
  • After handling contaminated (dirty) items.
  • Whenever hands become visibly dirty.
  • If in contact with a sick person, especially those with respiratory symptoms.

Cover mouth when coughing and sneezing:

  • Cover nose and mouth with disposable tissues – if you don’t have a tissue, cough or sneeze into your arm or sleeve (not hand).     
  • Place used tissues into a sealed bin – wash your hands.

Avoid touching your eyes, nose or mouth if your hands are not clean.

Review travel guidance from your own country’s Department of Foreign Affairs.

High Risk Groups:

If you are in a high risk group, consider if travel is in your best interest. Discuss your concerns with your doctor by phone and keep your distance from people who are sick.
Those considered to be at higher risk for Covid-19 include the following:

  • People aged 65 years and older.
  • People with long-term medical conditions – for example, heart disease, lung disease, diabetes or liver disease.

Symptoms to Look Out For:

  • A cough.
  • Shortness of breath.
  • Breathing difficulties.
  • Fever (high temperature).

What is the best way to contact you?

Please contact us here if you need any further information.