Glasgow George Square Frequently Asked Questions

All your questions, answered

PREMIER SUITES PLUS Glasgow George Square FAQ

Know before you go!

Your Stay

We are open:

  • Monday 9am - 8pm
  • Tuesday 9am - 6pm
  • Wednesday 9am - 6pm
  • Thursday 9am - 6pm
  • Friday 9am - 8pm
  • Saturday 10am-7pm
  • Sunday 11am - 5pm

If you are arriving outside opening hours, we will send you out of hours check in information via email.

Guests are welcome to check-in from 15.00.

Yes, subject to availability and additional charges. Please send us your request before arrival.

We kindly request guests check-out by 11.00 on the day of departure.

Yes, subject to availability and charges of £10.00 per additional hour.

Yes, subject to availability and additional charges.

Yes, subject to additional charges. Please send your request prior to arrival for our team to arrange.

A weekly housekeeping service is provided for all stays of 7 consecutive nights or more.

Yes, luggage can be stored with reception.

We have an external company who provide laundry service. Laundry left out before 9am will be returned the same day in the evening.

You can place a delivery order with a supermarket of your choice and advise reception of your upcoming delivery. Guests should be on site to accept their delivery.

We have walking, jogging and cycling map routes around our properties and exercise mats for sale.

No, however we will be happy to assist you with local shop recommendations. 

No, however we will be delighted to direct you to the closest currency bureau and help you find the current exchange rates online.

Yes, simply email us your documents and we will have these printed for you. 

Check-out usually is before 11am, please contact reception if you have a delayed flight and need to extend your stay.

 

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.

General Information and House Rules

We offer 1 bed / 2 bed and penthouse apartments.

Yes, we are pet friendly, on stays of 28 consecutive nights or more.

A pet policy applies along with a onetime non-refundable pet deposit fee of £250.

Yes, high speed broadband is complimentary in our apartments.

Yes, we have a lift to all floors.

No, we do not have air-conditioning in our apartments. 

Yes, vouchers are available to purchase here.

All apartments are non-smoking.

We have an agreement with the Q park in Jamaica Street and Sauchiehall Street for discounted parking, charged at £8.00 per 24 hours.

There are many car rental companies in the city centre.

Yes handwash, bodywash and shampoo are provided.

All apartments have a TV, fully equipped kitchen, washer, dryer and wi-fi.

All apartments have a bathroom with an overhead shower.

 

2 bed apartments and penthouses have an additional shower room in the main bedroom.

Let the team know, as they record lost property items. If found, then you can arrange collection or we can arrange to send the item/s back to you.

All kitchens offer

  • Oven
  • Hob
  • Microwave
  • Kettle
  • Toaster
  • Crockery
  • Pots
  • Frying pan
  • Wok
  • Cutlery
  • Glassware
  • Variety of kitchen utensils

Bookings

Call us directly or see the latest offers on our website.

Prices vary depending on the apartment type, availability and length of stay. Talk to us to get the best available rates.

Yes, VAT is included. 

No, there are no additional booking fees when booking direct. 

All major credit / debit cards are accepted as well as cash.

Yes, book direct on our website for a safe and hassle free booking experience.

 

Contact us directly by phone or email for the best deals.

Contact us directly and we can confirm your stay.

Contact us directly by telephone or email and we will be able to arrange this for you.

Yes, however it is best to use the guest name when making the reservation.

Yes, over 18 years of age.

A security deposit of £250.00 may be required on check in. This is to guarantee us against loss, damage or disruption and can be paid in a number of ways: preferred method is to pre-authorise a credit card which does not debit the account but simply holds the funds which can later be released back to the account. It is not possible to perform a pre-authorisation on a Maestro, Switch or any Visa debit card. We can accept a cash payment and return this on departure following a room inspection.

We can still trace your booking via your name and arrival date.

Yes, if you supply a credit card to guarantee your booking.

1 bed apartments accommodate 2 persons while 2 bed apartments and penthouses can accommodate 4 persons.

Cancellations & Amendments

Amendments can be made via the website if this is how you made the booking or if you made it direct with the property then it can be amended direct with the property.

We know that plans can change. Your reservation confirmation email will provide full details of the cancellation policies that apply to your booking.

 

If your booking meets the criteria for free cancellation, you can cancel your reservation by clicking the CANCEL button on your email confirmation.

 

Please note, if you have booked a prepaid or advance purchase rate, cancellations, refunds or changes to travel dates are not permitted.

 

If you need to contact us directly, please click here to see our contact details.

In this case, cancellations should be made via the third-party website.

No shows will be charged the first nights stay at least, depending on the terms and conditions of the booking.

Refunds will be made via the same card that was used to pay for the booking via our secure payment link.

Family

Yes, we welcome children and families.

Yes, we have 2 bed apartments. We can also have roll away beds and cots available for an additional charge.

Yes, all our special offers are available on our website booking page.

No, we do not have babysitting available at the property.

Accessibility

No, accessible rooms are not available.

We have one space available at our sister property in Bath Street – contact us directly for details.

No, there are steps at our entrance.

Yes, our door is automatic.

Yes, the door is wide enough to allow wheelchair access.

Yes, we welcome guide dogs.

No, an accessible bathroom is not in our foyer.

No, our bathrooms have bathtubs with an overhead shower.

Yes, the lift is wheelchair accessible.

Location

You can find us at 55.860652,-4.2514347

Our apartments are in the City Centre!

Board the train to either Queen Street or Central Station or by Bus to Buchanan Street Station.

George Square is 3.8 miles / 6 km from the Scottish Event Campus.

George Square is 1.4 miles / 2.2 km from Glasgow Green.

We are close to St Enoch Shopping Centre, Buchanan Galleries Shopping Centre and Princess Square.

There is never a shortage of things to do and see in Glasgow including museums, art galleries, shopping, restaurants and historic sites. Let our team know your interests and we will be happy to recommend places of interest.

Yes, in general Glasgow is considered a safe city.

We have an agreement with the Q park in Jamaica Street and Sauchiehall Street for discounted parking at £8.00 per 24 hours. Our sister property PREMIER SUITES PLUS Glasgow Bath Street has limited onsite parking charged at £15.00 per night

We are close to:

  • Gallery of Modern Art
  • George Square
  • City Chambers
  • Glasgow Cathedral
  • Riverside Museum
  • Botanic Gardens
  • Science Centre
  • St Andrews Cathedral
  • Huntarian Museum
  • Glasgow Necropilis
  • The Lighthouse
  • Kelvingrove Art Gallery

The following restaurants are close, if you are looking for a specific cuisine, let us know and we can recommend the best ones in town - 

  • La vita
  • Mediterraneo
  • Amarone
  • The Gannet
  • Gamba
  • Atlantic Brasserie
  • Miller and Carter
  • India Quay
  • Glaschu
  • Café Gandolfi
  • Cote Brasserie Ardnamurchan
  • Gin 71
  • Bread meats Bread
  • Chaopraya

There are many places of interest, including:

  • Glasgow Cathedral
  • House for an Art Lover
  • Provands Lordship
  • St Andrews Cathedral
  • City Chambers
  • Glasgow Green
  • Tenement House
  • Hielanmans Umbrella
  • Saltmarket
  • The Lighthouse
  • Glasgow City Halls

 

Airport Accessibility

Glasgow International Airport.

We are located 11.3 miles / 18.2 km away from the airport.

No, however we can assist you with organising a taxi.

Airport shuttle bus or taxi are the best options available.

Lots to discover at PREMIER SUITES Ballsbridge

Need some more inspiration?
Head back to our overview page and discover all we have to offer.