Frequently Asked Questions
All your questions, answered
PREMIER SUITES Dublin FAQ
Some of your most commonly asked questions
Our reception is open Monday to Friday 8am -6pm. Saturday, Sunday & Bank holidays 9am-5pm.
We will provide an out of hours check-in service for you. We contact all guests shortly after receiving your reservation to discuss arrival times and if necessary full details of out of hours check-in will be provided before you begin your journey. If you are unexpectedly delayed, please call us and we can make necessary arrangements.
Your room is available for check-in from 3pm.
If you are arriving early please advise in advance. Should you arrive early, and your apartment is unavailable we can store luggage.
Check out is before 11am on the day of departure.
Late check out is subject of availability and additional charges may apply.
We do not offer a wake-up call service.
Upgrades are subject of availability, please check with reception for the availability and cost.
Yes – details and advance notice is required prior to arrival.
Rooms are serviced once a week, generally between 8am-4pm. We will arrange a time that is suitable for you.
Yes, let our team know if you need luggage stored.
All of our one bedroom and two bedroom apartments have a washer/dryer unit in the apartments. A dry-cleaning collection and delivery service is also available, charges will apply.
You will find a coffee machine in the reception area.
Grocery delivery is available to our apartments. Visit our grocery delivery page for information on how to arrange this service.
Yes, we have a gym at our sister property in Ballsbridge, you can avail of complimentary use of this gym. As part of our Wellbeing initiative, we also have yoga mats available to purchase from reception and online exercises videos, so that you can exercise in your apartment. For more information on our wellbeing initiatives, discover PS Life.
Yes, we have someone available to help for any emergencies 24 hours a day.
We can provide our guests with international adaptors on request. This is subject to availability and additional charges may apply.
No, however we can direct you to the closest currency exchange bureau.
Yes, we can assist with booking many tourist attractions in the city.
Yes, let our team know and we can print this for you.
Please contact us and let us know your expected arrival time.
General Information and House Rules
At PREMIER SUITES PLUS Dublin Leeson Street we offer a range of room types to suit your stay and budget:
- Studio Suite
- One Bedroom Suite
- Two Bedroom Suite
- One Bedroom Penthouse Suite
- Two Bedroom Penthouse Suite
- Two bedroom Townhouse Suite
For full details on each apartment type can be found here.
Yes. Additional costs and a pet policy apply. View more details here.
Yes, we have complimentary wi-fi available throughout the full property for guest use.
We have an enterprise size broadband connection which provides an excellent & reliable Wi Fi connection.
Yes. Lifts are available.
No, our apartments do now have air-conditioning.
Yes, available to purchase here.
This is a non-smoking property.
Yes, we have a secure underground carpark, the cost is €15 per night. We have limited spaces available, please contact us in advance of your arrival if you require a car parking space.
Yes, you can rent a car locally, we can assist with car rental, please check with reception on arrival.
We have an underground car park that we share with local businesses, access to the car park is via Lower Hatch Street.
Yes, we provide shower gel, shampoo and hand soap in all apartments. Additional items such as shower caps, shoeshines, dental care kits, mending Kits and shaving kits are available on request from reception.
Included as standard in every apartment is bed linen, towels, salon quality hair dryer, iron, ironing board, laptop size safe and tea/coffee making facilities. Please click each room type for further details here.
We have a mixture of bathrooms to include apartments with shower over bath and shower only. Please advise your preference at time of booking.
Please contact reception by phone or email and we will be happy to check the room and lost property log.
Our Studio, one bedroom and two bedroom apartments offer kitchen facilities which include a set of crockery and cutlery, pots and pans, utensils, glasses, toaster and kettle, coffee machine, combi microwave oven, hob, fridge-freezer and dishwasher.
We suggest you book directly via our website for our best rates.
Our rates vary depending on dates and length of stay.
Yes, all prices displayed on our website are inclusive of VAT at 9%.
We accept all major credit/debit cards for payments. When paying by credit card, we require the cardholder to be present and have a valid photo ID available.
There are no booking fees, we are happy to offer the best available price when you book direct.
We accept all major credit/debit cards.
Yes, when you book directly via our website it is secure.
Please contact the property directly for more information.
If you haven’t received the booking confirmation, please contact us and we will be happy to re-send.
An invoice for your stay will be issued upon departure. If you have checked out and require an invoice later, please contact us directly via phone or email.
Yes, We will require the guests name for the booking and details of how payment will be made.
Yes, we only accept bookings from guests that are 18 years old and over.
A security deposit may be required on check in. This is to guarantee us against loss, damage or disruption and can be paid in a number of ways: preferred method is to pre-authorise a credit card which does not debit the account but simply holds the funds which can later be released back to the account. It is not possible to perform a preauthorisation on a Maestro, Switch or any Visa debit card.
Provide your name and telephone number on arrival and we will be able to locate your reservation.
If you receive a reservation confirmation from PREMIER SUITES your booking is guaranteed.
- Studio Apartments can accommodate two people.
- One Bedroom Apartments can accommodate up to three people – an extra bed is needed for the third person, please request when making your reservation.
- Two Bedroom Apartments can accommodate up to five people – an extra bed is needed for the fifth person, please request when making your reservation.
Cancellations and Amendments
If you booked your stay directly with the property, please contact the property directly by phone or email. If you booked via a third-party agent or website, please contact that agent to amend your stay.
We know that plans can change. Your reservation confirmation email will provide full details of the cancellation policies that apply to your booking.
If your booking meets the criteria for free cancellation, you can cancel your reservation by clicking the CANCEL button on your email confirmation.
Please note, if you have booked a prepaid or advance purchase rate, cancellations, refunds or changes to travel dates are not permitted.
If you need to contact us directly, please click here to see our contact details.
In the event of non-arrival, your credit card will be charged for one night’s accommodation for each room reserved.
Please contact us, if a refund is due, we will refund to the same card used to make the payment.
Yes absolutely, we are family friendly at PREMIER SUITES.
PREMIER SUITES PLUS Dublin Leeson Street offer one bedroom and two bedroom apartments for family bookings.
Our serviced apartments offer space for all the family to stay close at hand, while also offering the freedom and flexibility of separate living and sleeping areas.
Our fully equipped kitchens offer families the option to cook and eat a home-cooked meal together or have everything on hand for a takeaway delivery. Of course, our team can advise of family friendly eateries in the neighbourhood.
Our central location ensures you will be in the heart of the action with an array of family attractions and transport links on our doorstop. For rainy days, we offer complimentary wi-fi to keep everyone entertained.
Yes, all enhancements should be requested at the time of booking and are subject to availability.
-Infant cot: complimentary.
-Highchair or booster seat: complimentary.
-Fold-out bed: additional charge of applies. A supplementary charge of €25, per night applies. Only suitable for children up to 12 years.
-Welcome gift for children under 12 years.
-Babysitting service, additional costs apply.
Please contact our team for further information.
Yes, please check our current special offers for the very best deals.
One bedroom apartments have a king size bed, sleeping two. One bedroom apartments can also cater for one fold-out bed (for children under 12) and one infant cot.
Two bedroom apartments have two bedrooms, both with a king size bed, sleeping four people in total. Two bedroom apartments can also cater for one fold-out bed (for children under 12) and one infant cot.
Yes some of our one bedroom apartments have, let us know when making your reservation and we can arrange a twin room with two separate single beds.
Two bedroom apartments have two bedrooms, one with a king size bed and one with two single beds
Yes, we can arrange a babysitter - advance notice required and additional costs apply. Please contact us directly prior to your arrival should you require this service.
There is so much to do for kids of all ages in the area. Visit our neighbourhood page to discover the restaurants, attractions, places of interest and public transport on our doorstep.
Yes, we have a limited number of accessible rooms so please let us know at the time of booking if you would like to reserve this room type. This is subject to availability.
No, parking is not accessible.
Yes, we have a side entrance that can facilitate a step free entrance with assistance from our team.
No, the main door is manual.
Yes, it is wide enough to allow wheelchair access.
Yes, of course.
No, we do not have an accessible bathroom in the foyer.
Yes, we do.
Our main lift can accommodate a wheelchair.
No, however we have a gym at our sister property in Ballsbridge, you can avail of complimentary use of this gym. As part of our Wellbeing initiative, we also have yoga mats available to purchase from reception and online exercises videos, so that you can exercise in your apartment. All our wellbeing initiatives are available on PS Life.
We are found at: 53.3349314559, -6.25625597143.
We are based in the city centre, just a 2 minute walk from Stephens Green Park.
We have a bus stop right outside the property which is serviced by many of the main bus routes in the city to include 7b, 7d, 11, 25x, 37, 38, 38a, 38b, 38d, 39, 39a, 39x, 46a, 46e, 66x, 67x, 70, 116, 118, 145, 155. You can also take the Luas, our closest stop is Stephens Green. The Aircoach also stops right outside our door and provides easy access to Dublin Airport.
We are situated in the city centre which is a short bus / taxi ride to all major sport & music venues.
In the local area you will find a selection of grocery shops, pharmacies, food markets and other amenities. Dublin’s main shopping area, Grafton Street, is also close by - just 10 minutes by foot.
We are within walking distance of some fantastic restaurants, cafes, bars and local amenities such as pharmacies and post offices. You can also enjoy the beautiful local parks including the charming St. Stephens Green Park and Iveagh Gardens, which are both less than a 2 minute walk away.
Yes, the surrounding areas are considered safe.
No. But we would be happy to assist if you require a chauffeur service, please advise us in advance.
Yes, we have a limited number of secure parking spaces onsite. Additional costs may apply.
Yes, please contact us directly prior to arrival.
There is on street parking available on Lower Hatch Street. Charges may apply.
Stephens Green Park, Grafton Street Shopping district, The National Gallery and Trinity College (Book of Kells) are all within walking distance.
Located within walking distance you will find some lovely restaurants including Suesey Street, Dax Restraurant, Matt The Tresher, FX Buckley Steakhouse and Bang Restaurant & Wine Bar.
Trinity College and Dublin Castle are within walking distance.
We are located 16km from Dublin Airport.
No, however we can assist you to arrange a taxi to the airport.
It is best to use the coordinates and follow Google maps or your Sat Nav - 53.3349314559, -6.25625597143.
We suggest taking the Aircoach, you can take this from the arrivals hall at Dublin Airport and it will leave you right outside our door. This is a 24hr service and you can full details of their service and times on www.aircoach.ie