Frequently Asked Questions

All your questions, answered


Know before you go!

Your Stay

We are open:

  • Monday 9am - 8pm
  • Tuesday 9am - 6pm
  • Wednesday 9am - 6pm
  • Thursday 9am - 6pm
  • Friday 9am - 8pm
  • Saturday 10am-7pm
  • Sunday 11am - 5pm

Late arrival instructions will be emailed to you at least 24 hours prior to arrival. Guests will be sent Contactless Check-in Instructions to follow which will include the PREMIER SUITES Nottingham car park gate code, the building main entrance door key code for access and reception safe pin code to collect the apartment key.

Guests can check in anytime from 3pm onwards. It is best to notify reception of your estimated arrival time and ensure you receive the arrival instructions prior to your arrival by email.

Please contact reception of any early arrival requests so we can try our best to accommodate – this will be subject to availability.

On the day of departure, check-out time is before 11am.

Late check-out is subject to availability and upon request basis only. Late check out at 1pm is charged at £15 or at 4pm £30.

This is temporarily unavailable due to the ongoing pandemic.

Weekly housekeeping service is provided for all stays of 7 consecutive nights plus.

Please contact reception prior to arrival to discuss your requirements.

No, however inside every apartment there is a washer/dryer. Reception can also arrange a dry cleaning and laundry service with an external local company. Please allow 24hrs advance notice for this service, additional charges will apply.

We recommend Tesco delivery service. Guests can place an order online with Tesco’s and have food delivered. Delivery time must be from 15h00 and before 17h00 to suit reception opening hours so we can help direct the delivery driver to the apartment. Please advise our staff with notice of any delivery arranged.

No gym facilities onsite, however we take wellbeing seriously! Discover PS Life for walking maps, exercises, and healthy recipes.

Apartments provide extra floor space for guests to be able to exercise with privacy. Running maps are also available.

Yes, we can provide guests with an adaptor upon request basis, please advise reception prior to arrival if this is required so we can arrange this for you.

No, however we can direct you to the closest currency exchange bureau.

Yes, our friendly reception staff can assist with printing boarding passes.

Check out usually is before 11am, please contact reception on 0115 908 2000 if you have a delayed flight and need to extend the stay.

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.

General Information and House Rules

We have a choice of either a 1 or 2 bedroom apartments available.

Yes, we are pet friendly, for stays of 28 consecutive nights or more. A pet policy applies along with a onetime non-refundable pet deposit fee of £250.

Yes, complimentary high-speed Wi-Fi access is available throughout the property.

Yes, there is a lift within the main lobby which provides access to every floor.

No, however some apartments have balconies and fans are provided within the storage cupboard for guests.

Yes, vouchers are available to purchase here

No smoking permitted within the building or within apartments.

Parking is subject to availability. Spaces are limited, so best to reserve in advance. Parking spaces are chargeable at £12 per night per space. Car registration details must be provided to reception prior to arrival. Please note height restriction of 2m applies.

External options only available. For example Enterprise rent a car. Charges apply.

Follow the post code to NG1 1LY. This will lead you to the Salt Box Bar, stay in the right-hand lane. You will go past our main entrance and pass MFA Bowl. Immediately right after the bowling alley, take the Service Road. Our car park is at the bottom of Service Road on the right.

We offer hand wash and shower gel dispensers in our bathrooms.

All apartments include:

  • Wi-Fi access.
  • Weekly housekeeping service, alternatively we provide a contactless option upon request, a cleaning pack with fresh towels and bed linen can be delivered to the apartment door.
  • Welcome pack with tea/coffee, milk and biscuits.
  • Family friendly apartments.
  • Flat screen TV with Freeview channels.
  • Fully fitted kitchens and open plan dining/living space.
  • Washing/dryer in apartment.
  • Private bathroom with bath and overhead shower.
  • Complimentary shower gel & hand wash provided for arrival.
  • Fresh towels and bed linen provided for arrival.
  • In room private safe.

Bathrooms have a bathtub with an overhead shower.

Let the team know, as they record lost property items. If found, then you can arrange collection or we can arrange to send the item/s back to you.

All kitchens have a fridge-freezer, oven, hob, microwave, kettle, toaster, all crockery and cutlery provided.


Book direct either using our website, send an email to [email protected] or contact the team by phone on 0115 908 2000.

The nightly rate fluctuates subject to demand and also depends on the specific dates required and length of stay. Competitive rates apply for long stays of 29 consecutive nights plus.

Yes, charged at current levels.
What is PREMIER SUITES Nottingham card policy? All major Credit and Debit cards are accepted.

When booking direct via telephone or our official website, no additional booking fees are applied to your booking.

Debit or Credit cards are accepted such as American Express, Visa and Mastercard.

Yes, book on our official website for a fast and secure booking experience.

It is best to contact the property directly to discuss group requirements. If 3 or more apartments are required then group terms and conditions will apply.

Get in touch with our reception team, so they can reconfirm your booking.

VAT Invoices are available upon the departure date, please add a comment to the reservation or contact the team with this request via email to [email protected] please provide us with the guest name, date of arrival in order to request a VAT invoice.

Yes, however it is always best to create the reservation using the guest name.

Yes, a minimum age of 18 years plus applies.

£250 pre-authorisation fee per apartment.
A security deposit may be required on check in. This is to guarantee us against loss, damage or disruption and the preferred method is to pre-authorise a credit card which does not debit the account but simply holds the funds which can later be released back to the account. It is not possible to perform a pre-authorisation on a Maestro, Switch or any Visa debit card. We do not accept cash payments. If everything is fine upon departure following a room inspection we will release the deposit which can take between 3 – 5 working days to process.

Not to worry, this is fine as we will still have your reservation under the guest name.

1 bedroom apartments can sleep either 2 adults or 2 adults with up to 1 child. Our 2 bedroom apartments can sleep 4 adults or 2 adults and 2 children.

Yes, get in touch to discuss your accommodation requirements, we would be delighted to assist. Our apartments are ideal for both short or long term stays, offering competitive corporate rates with flexible cancellation terms and no minimum stay restrictions. We have supported clients from various industries including Financial, Construction, Healthcare, Production, as well as other short business trips and for relocation purposes.

Cancellations and Amendments

We appreciate requirements can change, please notify reception in writing at [email protected]

Flexible terms apply.

For 1 – 6 nights stay, notice is required before 4pm, at least 24 hours prior to arrival.

For 7 – 27 nights stay, notice is required before 4pm, at least 3 days prior to arrival.

For 28 plus nights stay, notice is required before 4pm, at least 7 days prior to arrival.

We appreciate requirements can change, please notify reception in writing at [email protected]

Contact the third-party website directly in this case.

Please refer to the cancellation terms for no show charges.

Any refund owed will be returned via the original payment method.


Yes, of course!

Yes, we have family friendly apartments.

Travel cots are available upon request subject to availability.

Please check out our fantastic website offers page.

No, we do not offer a babysitting service.


No, we do not have accessible rooms.

No, we do not have accessible car parking spaces.

No, however we dohave a portable ramp.

No, the main door is manual.

Yes, the main door is wide enough for wheelchair access.

Yes, or course.

No, the foyer does not have an accessible bathroom.

No, the bathrooms have bathtubs with overhead showers.

Yes, the lift is wheelchair accessible.


You can find us at - Latitude 52.952520, Longitude -1.140950.

The apartments are within the City Centre!

Walking Directions from Nottingham Train Station – Walk north towards station street, turn right onto station street, turn left onto London road/ A60, slight right to stay on London road/A60 , at the roundabout take the second exit onto London road/A6008 , continue going straight for 0.2 miles and the Ice House (PREMIER SUITES Nottingham) is on the right hand side.

We are in the city centre, next door to the Motorpoint Arena/Ice Arena.

The Theatre Royal and Concert Hall is just an 11 minutes’ walk from the apartments. Nottingham Forest and Notts County stadium are both a 6-minute drive away from the apartments. Trent bridge cricket ground is a 5-minute drive. Corner house is a 12-minute walk away, with a cinema, bar, restaurants and mini golf.

Nottingham is a great place for shopping! The Victoria Centre is a 5-minute walk from the apartments. There are many other well-known shops and eateries which leads towards the high street.

Nottingham has plenty to offer with many attractions, retail areas, business districts, museums and performing arts venues. Definitely a place to escape to for a city break. Discover and explore this diverse and vibrant city.

Yes, car parking charges apply.

Yes, please contact reception to reserve a space prior to arrival.

If parking is unavailable at PREMIER SUITES Nottingham, then our team will be able to advise of nearby car park options.

We are close to:

  • Nottingham Castle
  • National Justice Museum
  • City of Caves
  • The Arboretum
  • Wollaton Hall and Park
  • Greens Windmill
  • Nottingham Greyhound Stadium & Racecourse


Take a drive out to Newstead Abbey, The Adrenalin Jungle if you are feeling adventurous or Alton Towers themed park.

Nottingham is spoilt for choice, there are many restaurants within minutes’ walk from the apartments. Please ask reception for more details on any discounts available with local restaurants.

Chinese Bell tower located in the Arboretum, Nottingham Castle, Wollaton Hall- featured as Wayne Manor in Batman’s “The Dark Knight” There are plenty of other hidden gems in Nottingham to see.

Airport Accessibility

East Midlands Airport

EMA Airport is 14 miles 25 mins by car.

No, let us know if you require assistance to book a taxi.

A taxi from the airport to our apartments typically costs around £25.

Leave the motorway at Junction 26, follow signs to a610, At the roundabout take the third exit to stay on a610, At the roundabout, take the 2nd exit onto Nuthall Rd/A610, Use the right two lanes to take a slight right turn onto Toll House Hill/A610, At the roundabout, take the 2nd exit onto Maid Marian Way/A6008, Use the left 2 lanes to turn left onto Canal St/A6008, At the roundabout, take the 2nd exit onto London Rd/A6008, Continue on the A6008, PREMIER SUITES Nottingham will be on your right.

East Midlands Airport is 22km from Nottingham. There is an excellent Skylink service running every 30 minutes from the airport to Friar Lane (about 1km/10 minutes walk from the apartments). Skylink costs £5 and the journey takes between 30 and 40 minutes, depending on traffic.

Lots to discover at PREMIER SUITES Nottingham

Need some more inspiration?
Head back to our overview page and discover all we have to offer.