Edinburgh Fountain Court Frequently Asked Questions

All your questions, answered

PREMIER SUITES PLUS Edinburgh Fountain Court FAQ

Know before you go!

Your Stay

We offer 81 apartments over four buildings up to 120m apart. 

All apartment types can be viewed here

Our reception is open 24hrs, 7 days a week.

PREMIER SUITES PLUS Edinburgh Fountain Court can be contacted on +44 131 510 4900

Guests are welcome to check-in from 15.00.

Early check-in is subject to availability and additional charges. Please send us your request before arrival.

Check-in time begins at 3:00 pm. If you arrive earlier, and your apartment is not yet ready, we provide complimentary luggage storage so you can fully enjoy your day exploring the captivating city of Edinburgh!

We kindly request guests check-out by 11.00 on the day of departure.

If you require a late check out, please feel free to visit our reception to discuss the available options.

Yes, we offer the option for late check-out. If you wish to request a later check-out, please inquire at the reception.

Subject to availability and additional charges. 

Yes, subject to availability and additional charges.

Yes, we offer a variety of welcome amenities that can be placed within the apartments. 
Please let us know and we will do our utmost to assist with your request.
In general, we kindly ask for a 48-hour notice before arrival to arrange special requests. 

Subject to additional charges.

A weekly housekeeping service is provided for all stays of 7 consecutive nights or more.

Yes, you can store your luggage with our reception team.

Yes, we provide laundry service at PREMIER SUITES.

You can place a delivery order with a supermarket of your choice and advise reception of your upcoming delivery.

Guests should be on site to accept their delivery.

More details can be found here

Nuffield Health Gym at Fountain Park is our nearest gym, which gives our guests the opportunity to continue exercising. 

Yes, we provide international adaptors. 

No, however we will be delighted to direct you to the closest currency bureau and help you find the current exchange rates online.

Yes, you can email them to us, and we will have them printed at reception for you. 

Check-out usually is before 11am, please contact reception if you have a delayed flight and need to extend your stay.


We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.

Unfortunately, we do not provide wake-up call services.

While we do not provide bookings for sightseeing tours, we are more than happy to assist you with recommendations and helpful information. For booking sightseeing tours, we recommend reaching out to the tour operators directly to ensure a seamless experience.

We do not provide on-site rooms for meetings and conferences. However, we understand the importance of finding suitable venues for your events. If you need assistance in locating meeting spaces or event venues in the area, our friendly team is more than willing to offer recommendations and guide you in finding the perfect location to meet your needs.

 Yes, we have corporate rates available. Enquire with our team for more details.

General Information and House Rules

We have 81 apartments, which include studio apartments, one-bedroom apartments, two-bedroom apartments, and a two-bedroom penthouse. View all our apartments here. 

Yes, we are pet friendly, on stays of 28 consecutive nights or more. 

A pet policy and additional fees apply - more details can be found here.

Yes, high speed wi-fi is complimentary in our apartments.

We provide 200GB upload and download. 

Yes, we have a lift in each building.

No, we do not have air-conditioning in our apartments, however, but we do have a nest boiler. 

Yes, vouchers are available to purchase here.

PREMIER SUITES has a non-smoking policy in all apartments. 

Yes, 121 Grove Street offers 35 parking spaces.

Parking is subject to an additional charge of £15 per night.

Yes, 121 Grove Street offers 35 parking spaces.

Parking is subject to an additional charge of £15 per night.

There are many car rental companies in the city centre.

The nearest car rental is Enterprise Car Club – 29 Grove Street, EH3 8AF. 

Yes handwash, bodywash and shampoo are provided.

Apartments come with a fully fitted kitchen, living room, bedroom(s), and en suite bathroom(s). While staying with us, guests can also use laundry facilities, restaurant and grocery delivery, weekly housekeeping, flat-screen TV, luggage storage, and guest elevator.

All apartments have a bathroom with an overhead shower.

If you happen to forget something during your stay, please don't worry. Kindly inform our reception team about the lost item, and they will assist you by recording any lost property items. Rest assured, if we find anything that matches your description, we will promptly notify you to arrange for its return.

All kitchens have a

  • Fridge-freezer
  • Oven
  • Hob
  • Microwave
  • Dishwasher
  • Kettle
  • Toaster
  • Cutlery
  • Glassware
  • Variety of kitchen utensils


Call us directly or see the latest offers on our website.

Prices vary depending on the apartment type, availability and length of stay. Talk to us to get the best available rates.

Yes, VAT is included. 

No, there are no additional booking fees when booking direct. 

All major credit / debit cards are accepted as well as cash and SOT payment links.

Yes, book direct on our website for a safe and hassle free booking experience.


Contact us directly by phone or email for the best deals.

Contact us directly and we can confirm your stay.

VAT invoices are available upon departure. To request an invoice, please add a comment to your reservation or contact us via email at [email protected]. Kindly provide the guest's name and date of arrival for the request.

Yes, however it is best to use the guest name when making the reservation.

Yes, over 18 years of age.

A security deposit may be required upon check-in to cover any potential loss, damage, or disruption. You can pre-authorize a credit card for this purpose, or we accept cash, which will be returned upon departure after a room inspection. Please note that pre-authorizations are not possible on Maestro, Switch, or any Visa debit card.

If you have lost your reservation number, please provide us with your name and dates of your stay, and we will assist you.

Yes, bookings made through third-party websites are guaranteed. However, we recommend booking directly through our website for a smoother experience.

Studio and one-bedroom apartments accommodate two people, while two-bedroom apartments can accommodate up to four guests.

We do offer long-stay discounts. Please contact our reservations team directly to inquire about long-term rates and availability.

If you haven't received a booking confirmation, please contact us directly, and we will be happy to assist you.

Cancellations & Amendments

Amendments can be made via the website if this is how you made the booking or if you made it direct with the property then it can be amended direct with the property.


If you booked through a third-party website, please refer to their amendments policy.


We know that plans can change. Your reservation confirmation email will provide full details of the cancellation policies that apply to your booking.

If your booking meets the criteria for free cancellation, you can cancel your reservation by clicking the CANCEL button on your email confirmation.

Please note, if you have booked a prepaid or advance purchase rate, cancellations, refunds or changes to travel dates are not permitted.

Cancellations can only be made by email, and it's advisable to save the cancellation confirmation number you receive.

If you need to contact us directly, please click here to see our contact details.

In this case, cancellations should be made via the third-party website.

No shows will be charged the first nights stay at least, depending on the terms and conditions of the booking.

Refunds will be made via the same card that was used to pay for the booking via our secure payment link.


Yes absolutely, we are family friendly at PREMIER SUITES PLUS Edinburgh Fountain Court.

PREMIER SUITES offer two bedroom and penthouse apartments for family bookings.

We can add one-fold-away bed for a child of 12 years and under, and we also provide cots/highchairs, if required. 

Our serviced apartments offer space for all the family to stay close at hand, while also offering the freedom and flexibility of separate living and sleeping areas.

Our fully equipped kitchens offer families the option to cook and eat a home-cooked meal together or have everything on hand for a takeaway delivery. Of course, our team can advise of family friendly eateries in the neighbourhood.

Our central location ensures you will be in the heart of the action with an array of family attractions and transport links on our doorstop. For rainy days, we offer complimentary wi-fi to keep everyone entertained.

Yes, all enhancements should be requested at the time of booking and are subject to availability.

We offer:
-Infant cot: complimentary.
-Highchair: complimentary.
-Fold-out bed: A supplementary charge of £15, per night applies. Only suitable for children up to 12 years.

Yes, please check our current special offers for the very best deals.

While we do not offer babysitting services, we are more than willing to assist you with any information or recommendations you may need to make your stay enjoyable and convenient. Feel free to reach out to us, and we'll be happy to help in any way we can.


We offer guests facilities to recycle clean and dry paper, plastic, cardboard and glass

These facilities are located in the dual rubbish bin in the apartment kitchen.

Yes, John Lewis offers toiletries recycling. More information can be found here.

Our closest John Lewis is located at St James Quarter, Leith Street, EH1 3AD


Boots Pharmacy also offer toiletry recycling.

Our closest Boots is located at 16-20 Earl Grey Street, EH3 9BN

Yes, all our UK and Irish properties are accredited by Green Tourism, a sustainability certification programme promoting greener ways for businesses and organisations to operate by offering guidance on the following:

  • Reducing energy use.
  • Saving water.
  • Efficient & eco-friendly waste disposal.
  • Ethical buying.
  • Staying local & seasonal.
  • Minimising food miles.
  • Promoting biodiversity.
  • Adopting a smart, sustainable outlook from top to bottom.

We understand that by making positive choices we can all reduce our impact on the environment. Many of our guests are helping conserve energy by making some simple changes. We encourage you to join them in making PREMIER SUITES a more sustainable place to stay.

  •  Ensure the fridge door remains closed when not in use.
  • Please use water wisely. Turn off the tap when brushing your teeth and only use the water you need.
  • Don’t overfill your kettle. Please only use the quantity of water you need at that time.
  • Unplug devices at the wall, standby mode is still using energy! Don’t leave devices on constant charge. Switch lights off before you leave.
  • Consider reusing towels when possible. Hang up your towel if you plan to use it again. Towels left on the floor will be replaced.
  • Ensure the windows are closed when the heating is on.
  • Switch off the heating when you leave. Lower the temperature of the thermostat if the room is too warm. The optimum room temperature is between 16 and 20 degrees.

We are always actively taking steps to improve our environmentally sustainability and reduce our carbon footprint.

PREMIER SUITES Bristol Redcliffe sustainability efforts can be found here.


We have 4 one bedroom apartments that are fully accessible, so please request if needed at time of booking

Yes, we have accessible parking. Please inform us of your requirements in advance of arrival.

Yes, the main entrance at PREMIER SUITES PLUS Edinburgh Fountain Court is step-free.

No, the main door opening is not automated.

Yes, our entrance door is wide enough to fit a wheelchair.

Yes, we welcome guide dogs.

No, an accessible bathroom is not in our foyer.

No, our bathrooms have bathtubs with an overhead shower.

Yes, the lift is wheelchair accessible.


You can find us at: 55.946090,-3.212930

Our apartments are a 15-minute walk from Princess Street. 

You can reach PREMIER SUITES PLUS Edinburgh Fountain Court by bus, tram, or taxi.

Bus numbers: 100, 2, 33, 43, 47, M92, X27, X60

Tram: SCOTRAIL to Haymarket.

PREMIER SUITES PLUS Edinburgh Fountain Court is in an area close to many events, no further than 15 minutes away.

Princess Street, St. James Centre, and George Street are the best and closest shopping areas.

Nearby attractions include the Palace of Holyrood, the National Museum of Scotland, and Camera Obscura, among others.

Yes, we are in an extremely safe area.

Yes, we have a car park with an additional charge.

Yes, you can find alternative car parking at Edinburgh Quay, 135-137 Fountainbridge, EH3 9FF.

Our serviced apartments ideally located in the Haymarket District. We are only a twenty-minute walk from Princes Street, where you will find all the best retail, hospitality, and cultural experiences.

Arthur's Seat, Edinburgh Castle, and the Old Town (Royal Mile) are popular attractions not far from our apartments.

There are various restaurants near us at Fountain Park, just a few minutes' walk from our front door.

There are many amazing sites, such as Edinburgh Castle, the Royal Mile, and Arthur's Seat, which we can recommend.

  • Edinburgh International Conference Centre 0.4km

  • West Edinburgh Business Park 7.5km
  • Seven Hills Business Park 7.5km
  • A1 Industrial Park
  • Abbotsford Business 8.9km Park 2.7km
  • South Gyle Business Park 8.2km

Airport Accessibility

The nearest airport is Edinburgh Airport (EDI), 10.9km from our serviced apartments.

The nearest airport is Edinburgh Airport (EDI), 10.9km from our serviced apartments.

No, we do not provide shuttle services. However, we are more than happy to guide our guests with transportation options. 

The best way to drive from Edinburgh Airport to PREMIER SUITES PLUS Edinburgh Fountain Court is via Glasgow Road. 

You can take public transport from the airport, such as bus number 100 or the tram, into the city centre.

Lots to discover at PREMIER SUITES Edinburgh Fountain Court

Need some more inspiration?
Head back to our overview page and discover all we have to offer.
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Sep 2019
Sep 2019
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