PREMIER SUITES Collection FAQ

All your questions, answered

PREMIER SUITES Collection FAQ

A few of our most commonly asked questions

General

PREMIER SUITES and PREMIER SUITES PLUS offer a wonderful alternative to traditional hotel accommodation. Guests can maintain the independence they enjoy at home in the spacious surroundings of their own living quarters. Our accommodation is perfectly suited for relocations, medium to long term business contract, families and leisure breaks.

16 PREMIER SUITES properties are located in 12 hand-picked cities throughout Ireland, United Kingdom, Belgium and The Netherlands. All locations can be found here.

Your apartment is available for check-in from 3pm, check-out time is before 11am on the day of departure.


If you are arriving early or would like a later checkout time please contact us. Subject to availability, additional charges may apply.

Simply let our team know and we will arrange on out of hours check-in service. If you are unexpectedly delayed en-route, please call the property and we can make necessary arrangements.

Apartments come with fully fitted kitchen, living room, bedroom(s) and en suite bathroom(s). While staying with us, guests can also use laundry facilities, restaurant and grocery delivery, weekly housekeeping, flat screen TV, luggage storage and guest elevator.

All PREMIER SUITES locations include bed linen, towels, hairdryer, iron, ironing board, in-room safe, cots. For any special requests, please let us know in advance of arrival.

Our kitchens include pots, pens, crockery, cutlery, glassware, hob, oven, fridge freezer, kettle, toaster, microwave. Selected locations offer a dishwasher.

No, we welcome guests staying from one night to a year - and anywhere in between.

Serviced apartments offer freedom, flexibility and value. Guests can enjoy more space, privacy and a wide range of facilities unavailable at hotels. PREMIER SUITES offer guests the space to work, cook, dine and relax in the comfort of their own apartment. We’ve been bringing home a little closer for families, corporate relocations, city-break escapes or self-catering holiday makers.

Yes, PREMIER SUITES gift vouchers can be purchased from PREM Hospitality, the perfect present that can be enjoyed long after it is received. Enjoy the freedom to explore our destinations by purchasing a gift voucher here.

When making your booking, simply let us know your will be paying with a gift voucher and have the gift voucher details at-hand.

Yes, all our locations are self-catering, allowing our guests the option to make a home-cooked meal while on the road.

Yes, all out locations offer non-smoking rooms.

Yes, we are on Facebook, LinkedIn, Instagram and Twitter. Make sure you tag us in your updates.

Our apartments range from studios, one-bed apartments, two-bed apartments, three-bedroom apartments or penthouses. A full selection of apartments can be found on each property page. Apartments can accommodate from 1 – 6 adults. Select properties also offer roll-away beds, for which additional charges may apply.

Rates quoted vary by date and by the number of occupying guests. To accommodate more guests, you need to change your reservation directly with the property. You will be notified of any additional charges prior to confirming your updated reservation.

Contact details for all locations can be found here.

Rewards

Yes, all locations have partnered with Rewards From Us To You. Join for free and redeem your points for vouchers, free nights away and member perks.

Simply select the rewards you would like to redeem and request the redeem your points here.

After every time your earn points, members will receive an email notification confirming your balance.

Should you lose this email, please contact us and we can check it for you!

Bookings

Simply choose your location, dates of stay and select the apartment type that best suits your needs. All our locations can be found here.

If you need to modify or cancel an upcoming reservation, please contact the property you have a reservation with directly. If your reservation was made through a third-party site, we ask that you contact them with your request.

By booking on this website, you’re unlocking the best deals with the lowest price guaranteed, direct customer service, complimentary treat on arrival and access to our free loyalty programme, Rewards From Us To you.

Yes, please make requests at the time of booking and our team will be delighted to accommodate your request, where possible. If you require something during your stay, let our team know and we will do our best to assist you.

Yes, we offer an range of special offers. Click here for the best offers.

When making a booking at PREMIER SUITES, a credit card is required to confirm your stay. Depending on the package selected, your car may not be charged until arriving at the property.

When making a booking, simply select your property, your dates of stay and type your code into the promotional code field. The discount will be automatically applied to all available rates.

When staying in our Irish, Belgian and Dutch properties, payment must be made in Euro. For United Kingdom properties, payments should be made in Sterling. We accept all major credit cards.

All of our prices are quoted per apartment.

Customize your booking by adding enhancements to your stay, these will be offered to you while making your booking. For any additional requests, contact the property you are booking in advance of arrival and we will be delighted to assist you with your request.

Your stay

A housekeeping service is included for guests staying for a period of 7 days or more, and then on a subsequent weekly basis. If you require additional linen during your stay, please let front desk know.

Yes, if you are arriving early and your suit is not yet prepared, or you have a late flight we can store your luggage while you explore the city. For returning guests, we can store luggage and non-perishable goods for your return visit.

If you are arriving early or would like a later checkout time please contact the property in advance. This service is subject to availability and additional charges may apply.

Our apartment are self-catering, allowing guests the freedom to cook and dine in the privacy of their own apartment. Grocery delivery is available, ensuring you ave a fully-stocked fridge for your stay. Talk to our team to arrange this service.

Our front desk team are at your service and want to make our guests feel at home. If you have an urgent request out-of-hours, we have an on-call service available. These details will be supplied to you upon check-in.

Of course, our team is here to assist guests to settle into their new environment and make them feel at home. We are always happy to help. Simply visit or dial our front desk and let us know what you need. From dentists, restaurants, supermarkets and walking routes – we’ve got you covered.

Our front desk opening hours vary per property. Details of our opening time are listed on all property pages, and provided upon check-in.

We welcome both man and mans best friend alike. All terms & conditions and charges can be viewed here.

Select properties offer parking, for which additional charges may apply. Contact the property in advance of arrival to reserve you parking spot.

If you need to extend your stay, contact us as soon as possible so that we can arrange to have your booking extended. It is not always possible to extend your stay, but we will do our best to accommodate you. You will be notified of additional charges when your extension is confirmed.

Yes, all apartments have complimentary Wi-Fi to use during your stay.

Yes, our apartments offer space to work, with privacy and complimentary internet access.

 

Busy work schedule? Get lunch delivered from a range of nearby restaurants. 

Yes, our apartments are family friendly. Our central locations allow ease to access family attractions with a host of amenities at our doorstep. All our locations have cots available (please request prior to arrival). While select properties offer highchairs.

After Your Departure

Contact the property directly if you have misplaced personal belongings during your stay.

Please contact the property directly who will assist with any billing related queries.

We always like to hear about of guest feedback. We invite our guests to leave their review on Google and TripAdvisor.