PREMIER SUITES Collection FAQ

All your questions, answered

PREMIER SUITES Collection FAQ

A few of our most commonly asked questions

General

PREMIER SUITES and PREMIER SUITES PLUS offer a wonderful alternative to traditional hotel accommodation. Guests can maintain the independence they enjoy at home in the spacious surroundings of their own living quarters. Our accommodation is perfectly suited for relocations, medium to long term business contract, families and leisure breaks.

PREMIER SUITES properties are located in hand-picked cities throughout Ireland, United Kingdom, Belgium and The Netherlands. All locations can be found here.

Serviced apartments offer a fully furnished rental option, which includes a range of home-like amenities with hotel-like services. Compared to a hotel room, serviced apartments offer more space and facilities and are designed to act as a home away from home.

 

Everything you may need to settle-in upon arrival is at hand. Discover a comfortable living/dining space, a fully equipped kitchen to make a home cooked meal, laundry facilities and comfortable bedroom(s) for a restful night’s sleep.

 

The rate we quote is inclusive of all utilities, a weekly housekeeping service (including a weekly change of fresh bed linen and towels) internet access and basic TV package.

Your apartment is available for check-in from 3pm, check-out time is before 11am on the day of departure.


If you are arriving early or would like a later checkout time please contact us. Subject to availability, additional charges may apply.

Simply let our team know and we will arrange on out of hours check-in service. If you are unexpectedly delayed en-route, please call the property and we can make necessary arrangements.

Of course, our experienced team is at hand to assist you with your temporary accommodation relocation needs. Our apartments are located in central locations, with a host of amenities, facilities and public transport links on your doorstep – visit the ‘neighbourhood’ page of your property to explore your surroundings. Both prior to, and during your stay, our team will be there to help you find your way in a city that you will soon call home.

Apartments come with fully fitted kitchen, living room, bedroom(s) and en suite bathroom(s). While staying with us, guests can also use laundry facilities, restaurant and grocery delivery, weekly housekeeping, flat screen TV, luggage storage and guest elevator.

All PREMIER SUITES locations include bed linen, towels, hairdryer, iron, ironing board, in-room safe, cots. For any special requests, please let us know in advance of arrival.

Our kitchens include pots, pens, crockery, cutlery, glassware, hob, oven, fridge freezer, kettle, toaster, microwave. Selected locations offer a dishwasher.

No, our apartments offer great flexibility to work around your needs. With no minimum or maximum length of stay and no contracts - the choice is yours. Choose to stay for one night or a year, and anywhere in between - you’re always welcome.

Serviced apartments offer freedom, flexibility and value. Guests can enjoy more space, privacy and a wide range of facilities unavailable at hotels. PREMIER SUITES offer guests the space to work, cook, dine and relax in the comfort of their own apartment. We’ve been bringing home a little closer for families, corporate relocations, city-break escapes or self-catering holiday makers.

Yes, PREMIER SUITES gift vouchers can be purchased from PREM Hospitality, the perfect present that can be enjoyed long after it is received. Enjoy the freedom to explore our destinations by purchasing a gift voucher here.

When making your booking, simply let us know your will be paying with a gift voucher and have the gift voucher details at-hand.

We welcome everyone through our doors. Our serviced apartments are an ideal choice for relocations, short and long stay business trips, city escapes, family getaways and much more. Get in touch with our team to create a bespoke package just for you!

Yes, all our locations are self-catering, allowing our guests the option to make a home-cooked meal while on the road.

Yes, all out locations offer non-smoking rooms.

Yes, we are on Facebook, LinkedIn, Instagram and Twitter. Make sure you tag us in your updates.

Our apartments range from studios, one-bed apartments, two-bed apartments, three-bedroom apartments or penthouses. 

The number of guests per apartment depends on the apartment type selected. Visit the 'Your Stay' page from each of our locations to view our serviced apartment selection and how many people can be accommodated in each apartment type.

Additional roll-away beds may be available in our locations, please ask our team when making your reservation. Additional beds are subject to availability, additional costs and age restrictions.

Rates quoted vary by date and by the number of occupying guests. To accommodate more guests, you need to change your reservation directly with the property. You will be notified of any additional charges prior to confirming your updated reservation.

Contact details for all locations can be found here.

A weekly housekeeping service is provided for all stays of 7 consecutive nights or more. Our housekeeping service included in the cost of your accommodation. Additional servicing of the apartment is available upon request, subject to additional charges.

The rate we quote is inclusive of all utilities, a weekly housekeeping service for guests staying longer than seven consecutive nights (including a weekly change of fresh bed linen and towels) internet access and basic TV package.

Yes, serviced apartments are ideal for both short and long term work projects. Our apartments offer space to work, complimentary wi-fi, fully equipped kitchens to prepare a home cooked meal and a living space to relax after a long day. In addition, serviced apartments offer the space to exercise in the privacy of your own apartment. If you travelling between home and our serviced apartments regularly, we can take care of your non-perishable goods, ready to be picked-up upon your return.

Yes, plan your city escape in your choice of our hand-picked city destinations. Our serviced apartments offer a range of amenities and transport links on your doorstep. In need of some inspiration for your stay? Check out each locations two day and three day itineraries, created by our local teams. Find expert local knowledge of the must-see attractions and things to see during your getaway.

Yes, family getaways at serviced apartments give you the guarantee of extra space for all the clan, with the privacy of separate living / dining space. Our two bedroom apartments offer more room for families, with all the facilities that make your stay hassle free; fully equipped kitchen, laundry facilities, central locations, living / dining area and out-of-hours security.

 

Many of our locations also offer infant cots, baby chairs and fold-away beds – talk to our team to find out more.

Our apartments offer competitive rates with flexible cancellation terms and no minimum or maximum stay restrictions.
When staying at PREMIER SUITES, guests can expect a friendly welcome, out-of-hours security, a fully equipped kitchen and a team on hand prior to and during your stay to make your stay hassle free and convenient. We always aim to be bringing home a little closer.

PREMIER SUITES serviced apartments provide several advantages over an apartment, including:

  • All utilities included, including wi-fi and basic TV package.
    All bed linen and towels are included.
  • Weekly housekeeping service, for stays longer than 7 consecutive nights.
  • Serviced apartments are fully furnished.
  • Serviced apartments generally offer more floor space, with a designated area for guests to relax, dine, cook and sleep.
  • Fully equipped kitchen offers cooking utensils, crockery, cutlery, pots, pans and built-in appliances.
  • Laundry facilities are included in serviced apartments. Dry cleaning services are available, additional charges apply.
  • Fire compliance.
  • No contract and no minimum / maximum stay policy.
  • All serviced apartments have been awarded with ISAAP Building Accreditation. This programme assesses a serviced accommodation building against more than 250 criteria, taking into account security, duty of care, service and due diligence. Among the building-specific criteria assessed are the condition and presentation of the building, its lighting, signage, access and service from staff.
  • Corporate standards and professional service.
  • Over 20 years in business, we provide a reputation you can trust.
  • Security and emergency assistance available.
  • PREMIER SUITES serviced apartments are located in central locations, with a host of amenities, facilities and public transport links on your doorstep.
  • Our team is at hand to discuss your needs both prior to and during your stay.

Yes, PREMIER SUITES offers fully furnished serviced apartments in central locations with a range of facilities, amenities and transport links nearby.

 

Talk to our team today, on hand to take the hassle out of travelling.

Rewards

Yes, all locations have partnered with Rewards From Us To You. Join for free and redeem your points for vouchers, free nights away and member perks.

Simply select the rewards you would like to redeem and request the redeem your points here.

After every time your earn points, members will receive an email notification confirming your balance.

Should you lose this email, please contact us and we can check it for you!

Bookings

Simply choose your location, dates of stay and select the apartment type that best suits your needs. All our locations can be found here.

Or simply click the 'Book Now' button on the top of this page!

If you need to modify or cancel an upcoming reservation, please contact the property you have a reservation with directly. If your reservation was made through a third-party site, we ask that you contact them with your request.

By booking on this website, you’re unlocking the best deals with the lowest price guaranteed, direct customer service, complimentary treat on arrival and access to our free loyalty programme, Rewards From Us To you.

Yes, please make requests at the time of booking and our team will be delighted to accommodate your request, where possible. If you require something during your stay, let our team know and we will do our best to assist you.

Yes, we offer an range of special offers. Click here for the best offers.

When making a booking at PREMIER SUITES, a credit card is required to confirm your stay. Depending on the package selected, your car may not be charged until arriving at the property.

When making a booking, simply select your property, your dates of stay and type your code into the promotional code field. The discount will be automatically applied to all available rates.

When staying in our Irish, Belgian and Dutch properties, payment must be made in Euro. For United Kingdom properties, payments should be made in Sterling. We accept all major credit cards.

All of our prices are quoted per apartment.

Customize your booking by adding enhancements to your stay, these will be offered to you while making your booking. For any additional requests, contact the property you are booking in advance of arrival and we will be delighted to assist you with your request.

Yes, we’re happy to discuss rates and availability for both short and long term corporate stays. Our apartments offer competitive corporate rates with flexible cancellation terms and no minimum or maximum stay restrictions.

 

Get in touch to discuss your accommodation requirements from short business trips to relocations - we've got you covered!

Your stay

A housekeeping service is included for guests staying for a period of 7 days or more, and then on a subsequent weekly basis. If you require additional linen during your stay, please let front desk know.

Yes, if you are arriving early and your suit is not yet prepared, or you have a late flight we can store your luggage while you explore the city. For returning guests, we can store luggage and non-perishable goods for your return visit.

If you are arriving early or would like a later checkout time please contact the property in advance. This service is subject to availability and additional charges may apply.

Our apartment are self-catering, allowing guests the freedom to cook and dine in the privacy of their own apartment. Grocery delivery is available, ensuring you ave a fully-stocked fridge for your stay. Talk to our team to arrange this service.

Our front desk team are at your service and want to make our guests feel at home. If you have an urgent request out-of-hours, we have an on-call service available. These details will be supplied to you upon check-in.

Of course, our team is here to assist guests to settle into their new environment and make them feel at home. We are always happy to help. Simply visit or dial our front desk and let us know what you need. From dentists, restaurants, supermarkets and walking routes – we’ve got you covered.

Our front desk opening hours vary per property. Details of our opening time are listed on all property pages, and provided upon check-in.

We welcome both man and mans best friend alike. All terms & conditions and charges can be viewed here.

No, if you have selected a property that offers parking facilities, parking is an additional cost.

 

Please advise at the time of booking that parking is required and our team will advise of parking availability and charges.

Our apartments offer great flexibility, and we are often able to extend guest stays. We recommend you contact us as soon as possible if so that we can arrange to have your booking extended. It is not always possible to extend your stay, but we will do our best to accommodate you. You will be notified of additional charges when your extension is confirmed.

Yes, all apartments have complimentary Wi-Fi to use during your stay.

Yes, our apartments offer space to work, with privacy and complimentary internet access.

 

Busy work schedule? Get lunch delivered from a range of nearby restaurants. 

Yes, our apartments are family friendly. Our central locations allow ease to access family attractions with a host of amenities at our doorstep. All our locations have cots available (please request prior to arrival). While select properties offer highchairs.

Yes. all apartments are provided with an iron and ironing board.

There’s no need to bring your hairdryer, this is provided for your convenience.

Yes, towels and bed linen will be in your apartment upon arrival.

 

For stays longer than 7 consecutive nights, the weekly housekeeping service will refresh your towels and bed linen for your comfort and convenience.

After Your Departure

Contact the property directly if you have misplaced personal belongings during your stay.

Please contact the property directly who will assist with any billing related queries.

We always like to hear about of guest feedback. We invite our guests to leave their review on Google and TripAdvisor.