Frequently Asked Questions

All your questions, answered


Know before you go!

Your Stay

We are open:

  • Monday 9am - 7pm
  • Tuesday 9am - 5pm
  • Wednesday 9am - 5pm
  • Thursday 9am - 5pm
  • Friday 9am - 8pm
  • Saturday 10am-7pm
  • Sunday 10am - 5pm

Late arrival instructions will be emailed to you prior to arrival. Guests will be sent self-check-in instructions to follow which will include the PREMIER SUITES Car park gate code (parking needs to be pre-booked), the main entrance door code for access and key safe code to collect the apartment key & welcome letter.

Guests can check in anytime from 3pm onwards. Please notify reception of your estimated arrival time and ensure you have received the arrival instructions prior to arrival if you are arriving outside reception hours.

Please contact reception of any early arrival requests so we can try our best to accommodate – this will be subject to availability.

We kindly ask guests to check-out before 11am on the day of departure.

Subject to availability, upon request basis only. Late check out at 1pm is charged at £15 or at 4pm £30.

This service is temporarily unavailable due to the ongoing pandemic.

A weekly housekeeping service is provided for all stays of 7 consecutive nights plus.

Limited storage facility is available, please contact reception prior to arrival to discuss your requirements.

All apartments have a washer/dryer. Reception can also arrange a dry cleaning and laundry service with an external local company. Please allow 24hrs advance notice for this service *additional charges will apply.

Grocery delivery is available to our apartments. Visit our grocery delivery page for information on how to arrange this service.

No gym facilities onsite, however we take wellbeing seriously! Discover PS Life for healthy recipes, exercises and meditation.
Apartments provide extra floor space for guests to be able to exercise with privacy. Running maps are also available.

We do not offer any currency exchange. There are, however, a number of options nearby.

Yes, our reception team can assist with printing boarding passes.

Check out usually is before 11am, please contact reception on 0161 827 3930 if you have a delayed flight and need to extend the stay.

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.

General Information and House Rules

Choose from either 1 or 2 bedroom apartments available.

Yes, we are pet friendly. A pet policy applies along with a onetime non-refundable pet deposit fee of £250.

please read more information here.

Yes, complimentary high-speed Wi-Fi access is available throughout the property.

Yes, there is a lift within the main lobby which provides access to every floor.

No, however fans are provided within each apartment.

Yes, vouchers can be purchased here

Smoking is not permitted in any part of the building.

Parking is subject to availability. Spaces are limited, so best to reserve in advance. Parking spaces are chargeable at £15.00 per night per space. (Car registration details must be provided to reception at the time of booking). Please note height restriction of 2 meters applies.

External options only available located across the city.

Car Park is located in the basement, the entrance is located on Salmon Street.

Paul Costello hand and body wash is available in all apartments.

Apartments include:


  • Wi-Fi access.
  • Weekly housekeeping service, alternatively we provide a contactless option upon request, a cleaning pack with fresh towels and bed linen can be delivered to the apartment door.
  • Welcome pack with tea/coffee, milk and biscuits.
  • Family friendly apartments.
  • Smart Flat screen TV with Freeview channels.
  • Fully fitted kitchens and open plan dining/living space.
  • Washing/dryer in apartment.
  • Private bathroom with bath and overhead shower.
  • Fresh towels and bed linen provided for arrival.
  • In room private safe.
  • Balconies (limited availability).

We have baths with overhead showers in our apartments.

Let the team know, as they record lost property items. If found, then you can arrange collection or to send the item/s back to you.

Kitchens all have a fridge-freezer, oven, hob, microwave, kettle, toaster, all crockery and cutlery provided.

Following the completion of a risk assessment, advice from our 3rd Party H&S advisors and insurers we have taken the decision not to allow our guests access to balconies.


Book direct either using our website, send an email to [email protected] or contact the team by phone on 0161 827 3930.

The nightly rate fluctuates subject to demand and also depends on the specific dates required and length of stay. Competitive rates apply for long stays of 28 consecutive nights plus.

Yes, VAT is included.

All major Credit and Debit cards are accepted.

Debit or Credit cards accepted such as American Express, Visa and Mastercard.

Yes, book direct for a safe and quick booking experience.

It is best to contact the property directly to discuss group requirements. If 3 or more apartments are required, then group terms and conditions will apply.

Get in touch with our reception team, so they can reconfirm your booking.

VAT Invoices are available upon the departure date, please add a comment to the reservation or contact the team with this request via email to [email protected] please provide us with the guest name, date of arrival in order to request a VAT invoice.

Yes, however it is always best to create the reservation using the guest name.

Yes – Minimum 18 years plus.

£250 pre-authorisation fee per apartment.
A security deposit will be required. This is to guarantee us against loss, damage or disruption and the preferred method is to pre-authorise a credit card which does not debit the account but simply holds the funds which can later be released back to the account. It is not possible to perform a pre-authorisation on a Maestro, Switch or Unionpay. We do not accept cash payments. If everything is fine upon departure following a room inspection, we will release the deposit which can take up to 10 working days to process.

Not to worry, this is fine as we will still have your reservation under the guest’s name.

 Yes, third party terms and conditions apply.

1 bedroom apartments can sleep 2 adults with up to 1 child ( 12 years or under). The 2 bedroom apartments can sleep 4 adults or 2 adults and 2 children. All apartments have double beds.

Cancellations and Amendments

We appreciate requirements can change, please notify reception in writing at [email protected]

We know that plans can change. Your reservation confirmation email will provide full details of the cancellation policies that apply to your booking.


If your booking meets the criteria for free cancellation, you can cancel your reservation by clicking the CANCEL button on your email confirmation.


Please note, if you have booked a prepaid or advance purchase rate, cancellations, refunds or changes to travel dates are not permitted.


If you need to contact us directly, please click here to see our contact details.

Please contact the third-party website to cancel the booking.

Please refer to the cancellation terms for no show charges.

Any refund owed will be returned via the original payment method.


Yes absolutely, we are family friendly at PREMIER SUITES.

PREMIER SUITES offer one bedroom and two bedroom apartments for family bookings.


Our serviced apartments offer space for all the family to stay close at hand, while also offering the freedom and flexibility of separate living and sleeping areas.


Our fully equipped kitchens offer families the option to cook and eat a home-cooked meal together or have everything on hand for a takeaway delivery. Of course, our team can advise of family friendly eateries in the neighbourhood.


Our central location ensures you will be in the heart of the action with an array of family attractions and transport links on our doorstop. For rainy days, we offer complimentary wi-fi to keep everyone entertained.

Yes, all enhancements should be requested at the time of booking and are subject to availability.


We offer:
-Infant cot: complimentary – Subjected to availability on request.
-Highchair: complimentary. – Subjected to availability on request.
-Fold-out bed: complimentary. – Subjected to availability on request. Only suitable for children up to 12 years.
-We offer DVD players, perfect for a family movie night in. – DVDs not provided.


Please contact our team for further information.

Yes, please check our current special offers for the very best deals.

One bedroom apartments have a king size bed, sleeping two. One bedroom apartments can also cater for one fold-out bed (for children under 12) OR one infant cot. (Maximum 2 adults & 1 Child)


Two bedroom apartments have two bedrooms, both with a king size bed, sleeping four people in total. Two bedroom apartments can also cater for one fold-out bed (for children under 12) and one infant cot.

No, all our apartments have double beds only.

No, we do not offer a babysitting service.

There is so much to do for kids of all ages in the area. Visit our neighbourhood page to discover the restaurants, attractions, places of interest and public transport on our doorstep.



Yes, we offer accessible rooms – talk to us directly to discuss your needs.

Yes, please let us know you need an accessible car parking space when pre-booking your space.

Yes,  our main entrance is step-free. 

No, the door is manual.

Yes, the main door is accessible to wheelchairs.

Yes, of course.

Yes, the foyer has a wheelchair accessible bathroom.

No, all bathrooms feature showers.

Yes, the lift is suitable for wheelchair users.

Meetings and Events

Yes, we have one meeting room available.

A maximum of 6 guests can be accommodated, boardroom style.

Food can be ordered from Café North. Self service tea & coffee is also available in reception.

Please contact reception on 0161 827 3930 or email [email protected]

Yes, our meeting room can be booked for half a day or a full day.


Yes, we have one meeting room available.

The apartments are within the city centre , located on Shudehill!

Tram & Bus: Shudehill Interchange is seconds walk from our font door - come out of the station and turn left onto Shudehill heading up away from the Arndale Centre, PREMIER SUITES Manchester is 50m along on the right-hand side.


Train - Victoria station is 5 minutes’ walk away and Piccadilly Station for intercity rail services is a 15-minute walk or a short taxi ride.

The Manchester AO Arena is a 0.3 mile walk from the apartments and takes about 5 minutes

  • From the apartments, walk down Hanover Street.
  • Turn left onto Corporation Street and walk about 200m.
  • Turn right and follow Station approach around to the arena entrance.

The Manchester Arndale Centre is just a 2-minute walk away.

Yes, we are in a safe area.

Yes, secure onsite car parking available at £15.00 per night per space, subject to availability.

Yes please contact reception to reserve a space prior to arrival.

The Printworks NCP is located opposite the apartments.

Manchester is spoilt for choice, there are many restaurants within minutes’ walk from the apartments. Please ask reception for more details on any discounts available with local restaurants.

Airport Accessibility

Manchester International Airport.

PREMIER SUITES Manchester is only 30 minutes journey from the airport and will cost approximately £25.00 in a taxi.

No, however we can help you organise a taxi, if required.

Manchester Airport is 9 miles south of Manchester city centre, next to the M56 and with easy links to the M6, M60 and M62.

Frequent direct services run from Manchester Airport Rail Station to Manchester Piccadilly station. At peak time trains run approximately every 15 minutes with a journey time of 15 – 20 minutes, the adult one-way fare is £3.80 and tickets can be purchased from machines at the station.

Lots to discover at PREMIER SUITES Manchester

Need some more inspiration?
Head back to our overview page and discover all we have to offer.