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At PREMIER SUITES, we recognise our responsibilities to maintain safety and quality in all our operations. It is our policy to carry out all measures reasonably practicable to meet, exceed or develop all necessary requirements to improve our impact on society.
Our aims are:
Beyond the Moon offers families with a seriously ill child the opportunity to enjoy a memorable, cost-free vacation in a child-friendly environment and to spend carefree quality time together, far away from hospitals and treatments.
PREMIER SUITES has been supporting Beyond the Moon for 14 years and in that time we are delighted to have has raised over €200,000 to send 44 families on the holiday of a lifetime.
When you visit our hotels and apartments, you may notice "Beyond the Moon" collection boxes and donation envelopes in our reception areas and guest rooms. All monies donated go directly to this wonderful charity. Next time you stay at one of our properties, we would be most grateful if you could please spare some change to help this wonderful cause. Every donation counts, no matter how small.
We are always working towards a more inclusive environment and take the subject of accessibility for our guests very seriously. We have teamed up with Mobility Mojo, an award-winning company specialised to provide easy to access hotel accessibility information.
Our property websites link to the accessibility rating page, where guests can see the ‘standard of accessibly rating’ which ranges from bronze to platinum. This tool is proving very popular as accessibility is an issue for many people from parents travelling with infants in a pram to someone on crutches or using a walking stick. Not only do we audit the properties for wheelchair accessibility, we also rate areas including voice announcements in lifts, braille letters on buttons, subtitles on TVs and alarm cords in bedrooms for emergency assistance.
Human trafficking is a threat to vulnerable children worldwide. According to the most recent global estimate from the International Labour Organisation, close to 21 million people are victims of human trafficking worldwide of which 4.5 million of those victims are trafficked for sexual exploitation. The hotel industry in particular can be seen as offering locations of privacy and can be viewed by traffickers as a place to keep undercover. MECPATHS provide valuable training to hospitality teams to identify the signs of potential trafficking to ensure their guests safety.
We proudly work with MECPATHS in all of our hotels and serviced apartments, enforcing this valuable in-house training. Further to this our HR team provide a training module for all staff on our in-house e-learning software Eureka.
We are proudly partnered with LIFT – a non-profit initiative that aims to help positive leadership in Ireland.
Personal development is important to us and our teams, and we believe everyone has the potential for leadership and given the opportunity to nurture this skill. The LIFT’s training concept is based on eight thoroughly researched key leadership values. PREMIER SUITES have contributed to cover the costs of the initiative within our company, while allowing the LIFT programme to continue into other non-profit organisations.
Our aim to have 1/3 of our employees trained in LIFT across Europe by 2019 has been achieved and we have set ourselves the same target for 2020.
PREMIER SUITES are delighted to be awarded the ISAAP Building Accreditation. The programme assesses a serviced accommodation building against more than 250 criteria, taking into account security, duty of care, service and due diligence.
Among the building-specific criteria assessed are the condition and presentation of the building, its lighting, signage, access and service from staff. The genuine guest experience is measured, with an assessor making an overnight stay, and other units are also inspected to ensure a consistency of quality.